Benefit & Eligibility Worker (Human Services Specialist 3)

2 weeks ago

Astoria, United States State of Oregon Full time
Job Description: We are seeking a Benefit & Eligibility Worker to join our Astoria Self Sufficiency Office and join our Eligibility Team.

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives.

You will work in the Astoria Branch assisting Oregonians in-person. This position is not remote.

Oregon Department of Human Services (ODHS), A place to belong and make a difference

  • When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

  • Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision. 

  • We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The has four points that explain the agency's goals related to equity, inclusion, and racial justice.

  • We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more

What you need to qualify

  • Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.

  • An equivalent combination of education, training, and experience relative to the class concept.

Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.

We are unable to accept additional information after the posting deadline.

Essential attributes

Technical and soft skills that may help the candidate be successful in this role. We are looking for candidates with:

  • Experience interviewing customers in person & by phone to obtain pertinent information.

  • Demonstrated ability to work objectively and in a supportive way with people under emotional and financial stress.

  • Experience working in an environment by cooperating within the team, making joint decisions in support of the department’s mission.

  • Experience researching, interpreting, and applying policies, rules, & regulations to work, while maintaining high accuracy completing detailed & technical work.

  • Successful experience communicating decisions regarding the approval or denial of benefits or services while delivering customer service that continually exceeds expectations.

  • Experience working with individuals of a diverse population.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.  

Your duties at a glance

As an employee working in the (SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, medical, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness. 

Eligibility workers with SSP will soon be moving to work within our newest agency, (OEP). With OEP, you will provide direction and resources to everyone working to determine eligibility for Oregonians applying for and receiving medical, food, cash and childcare benefits through the ONE eligibility system.  You will be a critical part of the eligibility process that moves beyond integration and equality, to focus on equity of services and providing timely, accurate, and necessary eligibility determinations through a person-centered approach.   

As a Benefit & Eligibility Worker, you will:

  • Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.

  • Assessing client family strengths and needs, connecting families to other resources and programs.

  • You will update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions.

Working conditions

  • Work is conducted in offices and other program sites.

  • May interact with clients who are under emotional or financial stress.

  • May require sitting at a terminal or telephone for prolonged periods of the workday.

  • This position works in the Self Sufficiency office.

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