Admin Support Asst

Summary

The position is located in the Department of Veterans Affairs (DVA), Veterans Health Administration (VHA), Mid-Atlantic Health Care Network (VISN 6), Charles George VA Medical Center, Asheville, NC (CGVAMC) under the Emergency Medicine Service.

Duties

Duties: Within the current health care environment of the Veteran Health Administration (VHA), the broad focus is on three key elements: information-based decision making through data analysis; excellence in clinical practice and patient satisfaction, and efficient resources utilization and management. The incumbent supports the development and implementation of management information systems (MIS) specific to the clinical information needs of Emergency Medicine Service. The information base will include patient demographics, provider productivity data, hospital statistical data, outpatient operational data, cost-based information, staffing data and more. Timekeeping for all Emergency Medicine personnel is a large component of staffing data. This includes tracking and retaining appropriate documentation for use of leave and any training whether VA or non-VA funded. The data to support the management information system must reflect insight into the operational and patient care activities. The incumbent will respond to dynamic needs and data requests from program areas as determined by the AO of Emergency Medicine. The incumbent will identify and provide data to the AO and/ or Chief to support analyses of current clinical operations and clinic practice patterns. These data will support the ongoing efforts of the AO and Emergency Medicine Leadership to proactively identify opportunities to maximize service efficiency. The incumbent is responsible for assisting and supporting the AO of Emergency Medicine in creating, monitoring, and maintaining a service-level orientation program for incoming staff, with a focus on clinical documentation improvement and standardization using CPRS and all available tools. The program will include developing a mentoring/preceptor rotation and facilitating familiarization with specialty services to foster development of professional relationships. The incumbent will monitor all workload capture systems assuring all visits, procedures, consultations, and other forms of workload is completed in the appropriate timeframes and advise the AO of Emergency Medicine and/or the Service Chief of any deficiencies, delinquencies, or opportunities for improvement. Work Schedule: Monday- Friday 7:30am- 4:00pm
Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. At the service discretion.
Virtual: This is not a virtual position.
Position Description/PD#: Admin Support Asst (OA) / PD044840

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