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System Support Admin Iii

2 months ago

Buena Park, United States Yamaha Corporation of America Full time
Description

Yamaha employees are committed to helping everyone progress, express, and connect through music and sound. We offer innovative, finely crafted and award-winning products for the entire journey. As the world‘s largest musical instrument manufacturer, we are known for our quality, customer service and innovation.

This position will be required to work onsite in our Buena Park office 8:00 am-5:00 pm Monday through Friday

Purpose of Role
Ensure Yamaha employees are able to do their work without technological barriers.

Key Accountabilities Include
* Ensure Messaging & Collaboration (M&C) technologies are operating properly
* Ensure alternative M&C solutions are identified and communicated to the business when specific requests are not possible
* Ensure resolution and/or escalation of request in a timely manner
* Ensure positive end user experience
* Ensure computer standards are adhered to, and leases are returned in full and on time
* Ensure compliance with audit requirements

Primary Responsibilities Include
* First level end user voice and computer support
* Conference room equipment configuration & support
* UC support & billing; review UC contracts for technical accuracy
* Liaise between users and IT to manage leases and computer deployments
* Voice system admin support & reporting
* Computer/Mobile device management
* Create, test, and develop current Windows and Mac workstation images

Core Functional Competencies
* Project Communication Management: Link people (including team members and stakeholders), ideas, and information throughout the project life cycle; include timely generation and collection of information along with its proper dissemination and archival process
* Project Management: Plan, organize, and manage tasks and resources to bring about successful completion of a specific project
* Quality Control: Maintain curriculum and instruction quality standards
* Reporting: Generate and deliver reports to meet information requests and needs; disseminate internal and external data
* User Support: Possess detailed knowledge of standard PC operations, including installing new programs, access, system and produce performance, operating systems and basic platforms; guide end users through challenges or learning in a patient, helpful manner
* Documentation - IT Support: Produce clear writing to document customer issues and cases
* Department Technology and Systems: Understand and can effectively use department technology and systems to perform work

Core Behavioral Competencies
* Yamaha Way (will, integrity, initiative, challenge, commitment)
* Customer Focus
* Values Differences
* Action Oriented
* Communicates Effectively
* Self-Aware
* Resilience

Qualifications
Ideal
* Advanced knowledge of commonly used software, hardware, and applications
* Advanced troubleshooting skills and experience
* Progressive success providing customer service and with IT Help Desk Platforms
* Proficient in MS Office applications
* Demonstrated success with computing support experience
* Basic network and UC knowledge
* Expert in desktop OS support

Preferred
* Contact center system & Script Administration
* 3+ years IT end user voice and computing support
* A+ Certification

Here‘s What Our Partner (TargetCW Temp Agency) offers for long-term temporary full-time status:

  • Comprehensive benefits package including Medical, Vision, and Dental,
  • Fitness Center reimbursement program
  • 401K and 529 college savings
  • Pet insurance discount

Compensation

  • Up to $29.00 per hour


Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor‘s legal duty to furnish information. 41 CFR 60-1.35(c)