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Analyst II, AMI Operations

4 months ago

Naperville, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

This position is responsible for the daily monitoring, technical analysis, and resolution of network and gas module issues for AMI Solutions. This work will be done across multiple systems. They will be responsible for analyzing communications and data quality issues to discover the root cause and correct the issue within our systems. The individual will also be responsible for tracking metrics and performing analysis to identify trends. They may have ownership of various projects and functions within AMI Solutions which, could include coordination and execution of system upgrade and enhancement testing across multiple systems. Individual may also assist in various pilots with AMI technologies.

MAJOR JOB RESPONSIBILITIES:

Functional Expertise:

•Accountable for working network and module issues each day and meeting productivity goals

•Analyzes and resolves network and module data issues

•Investigates RNI system alarms

•Issues work orders related to module and network connectivity and troubleshooting

•Triage network and module issues across multiple systems

•Troubleshoots module connectivity issues

•Ability to interact with and understand multiple pieces of data across multiple systems

•Reviews Head End reports to determine if there is a module connectivity issue

•Ability to differentiate between a network issue and data quality issue

Business Acumen:

•Critical thinking skills

•Partner with Supervisor to review business processes; identify gaps and areas for improvement, make recommendations based on findings

•Evaluate and recommend changes to business processes when new issues arise

•Assist in design and documentation of new processes

•Coordination and execution of testing for system upgrades and project related work

Engagement:

•Follow organizational policies and procedures and ensure compliance

•Ownership of various projects and functions within AMI Solutions

Driving Results:

•Ensure accuracy of work meets departmental goals

•Ensure timeliness of work completion meets departmental goals

•Ensure timely follow up

Duties Discretion:

Employee receives clear instructions from supervisor regarding what to do and how to do it.

Tasks follow set guidelines or procedures.

Employee must consider alternative courses of action and then make a decision after considering the options.

Employee has the authority to make significant choices and decisions, without specific guidance or direction from the supervisor.

Explanation: There are general processes in place, but every situation is different and can require different

Courses of action based on several variables. The analyst will be empowered to make decisions Based on their analysis.

Task Complexity:

Tasks are straight-forward, routine, and often repetitive.

Tasks are varied and fairly complex.

Assignments are quite varied and highly complex.

Explanation: There are a few items that are repetitive, but most will require analysis across multiple systems to

decide a course of action. Many items will require complex analysis and troubleshooting. Tasks performed each day could vary in terms of issues being analyzed and the resolution required.

Additional Qualifications/Responsibilities

JOB REQUIREMENTS:

Education, Certifications/Licenses:

Required:

Preferred: BA/BS Degree

Related Work Experience:

Required: 3+ years gas utility experience

Preferred: Prior experience with AMI technologies or RF/Network concepts

Applicant may possess a combination of equivalent education and work experience.

Specific Skills & Knowledge:

Required: MS Word - intermediate proficiency

MS Excel - intermediate proficiency

Preferred: Sensus or AMI technologies

RF/Network concepts and analysis

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