Telephone System Analyst
Found in: Talent US 2 C2 - 1 week ago
Summary
Eligibilities being considered and other IMPORTANT information.WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at
Duties
WHAT IS THE SBSE-SMALL BUSINESS SELF EMPLOYED DIVISION?A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Small Business Self Employed Campus Exam/AUR Ops
The following are the duties of this position at the full working level. Monitors the Aspect System e-WFM and peripherals to ensure that the systems are functioning and that telephone calls are answered by appropriately skilled agents. Monitors and tracks employee time usage through the daily use of RTA. Notifies Team managers when alerts occur on employees in their teams. Provide reports of daily time usage and runs special reports to support manger observations of employee's time utilization. Monitors incoming call traffic, staffing levels and agent status. Scheduled staffing requirements in conjunction with data generated by telephone and inventory systems are used to ensure proper staffing levels. Projects and analyzes staffing to determine if telephone staffing requirements can be met. Troubleshoots and reports system problems to Joint Operations Center (JOC) and Program Management and Process Assurance (PM/PA) staff.
If this position has promotion potential and you are selected at a grade level lower than the full working level, you may be non-competitively promoted to more complex duties and work more independently, as your career progresses. For example, you may be hired as a GS-05, but if the position has promotion potential to GS-11, then you can move from a GS-05 to a GS-11 in as little as three years. Promotions are not automatic, and may occur after you have: met time-in-grade requirements; performed at an acceptable level of competence; and demonstrated your ability to perform work at the next higher grade level.
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Telephone Dispatcher
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Telephone Dispatcher
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Philadelphia, United States Temple University Health System Full timeThe dispatcher in the call center is responsible for answering telephone calls in the ambulatory care call center, typing the messages in EpicCare and routing the calls to the appropriate department or the Registered Nurse for complete resolution. Incorporates the concepts of the Hospital's Customer Service Program into all aspects of patient care...
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TELEPHONE DISPATCHER
Found in: Careerbuilder One Red US C2 - 53 minutes ago
Philadelphia, PA, USA, United States Temple University Health System Full timeThe dispatcher in the call center is responsible for answering telephone calls in the ambulatory care call center, typing the messages in Epic. Care and routing the calls to the appropriate department or the Registered Nurse for complete resolution. Dispatcher, Telephone, Dispatch, Driver
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TELEPHONE DISPATCHER
Found in: Careerbuilder One Red US C2 - 1 day ago
Philadelphia, PA 19107, USA, United States Temple University Health System Full timeThe dispatcher in the call center is responsible for answering telephone calls in the ambulatory care call center, typing the messages in EpicCare and routing the calls to the appropriate department or the Registered Nurse for complete resolution. Incorporates the concepts of the Hospital's Customer Service Program into all aspects of patient care...
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Human Resources Information System Analyst
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
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Found in: Appcast Linkedin GBL C2 - 2 weeks ago
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Found in: Appcast Linkedin GBL C2 - 2 weeks ago
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Found in: Appcast Linkedin GBL C2 - 2 weeks ago
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