Case Aide 2

Case Aide 2 (Human Services Assistant 2) REQ-154317

Salary Range: $3335 - $4536 

Medford, State Street office

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the  as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs?  Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities?  Then, we want to hear from you

Aging and People with Disabilities (APD), part of the Oregon Department of Human Services, is seeking a dedicated and compassionate individual for a Case Aide 2 (Human Services Assistant 2).

Oregon Department of Human Services (ODHS), A place to belong and make a difference 

• When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.  

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.  

• Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more  

ABOUT THE PROGRAM

to learn more about Aging and People with Disabilities.

YOUR DUTIES AT A GLANCE:

In this position, you will assist case managers in the delivery of long-term care and financial benefits to seniors and people with disabilities. This position will assist in the processing of redeterminations, reviewing financial eligibility, and assisting in the management and coordination of Home Care Workers, and may be utilized to make home visits in order to assure the appropriate continuity and effectiveness of developed care plans and service authorizations initiated by case managers. Case assistants are used as an adjunct to case managers and must utilize judgement in recognizing and assessing client's health and functional status and be knowledgeable of issues representing potential abuse and neglect.    

Major duties include:

• Serve as primary office contact with Home Care Workers related to issues of voucher issuance, payments, and general inquiries. Triage questions or concerns for appropriate referrals to case managers. Assess HCW suitability and performance of authorized tasks.

• Coordinate Contract RN referrals, forms, communication. Receive, distribute, and maintain facility alerts. Coordinate changes with Client Maintenance unit. Check and/or update screens on clients needing recert, including BEIN, SAVE, TPQY and others.

• Process Interim Change reports on Mainframe, ACCESS. Work “green bar” reports. Check “odd load code” or unassigned cases and correct/assign.

• Make home visits to obtain signatures, deliver items, perform welfare checks, etc. Assist clients in completion of necessary forms. Arrange for and assist clients on visits to potential placements. Assist client with move coordination and the actual move. Assist clients with obtaining needed household items through community resources. Assist in referrals for ancillary services, such as home delivered meals, district centers, “lifeline,” etc. Provide reminders to clients for important appointments.  Schedule interpreters.

• Consult immediately with case manager or supervisor when identifying problematic or unsafe in-home plans or significant change in client functioning.

• Ongoing consultation with case managers regarding client/case needs and status. Narrative entries recorded daily in electronic case file.

WORKING CONDITIONS

The majority of work is performed in an office environment.  However, frequent out-of-office tasks and client home visits will be required.  Must possess and maintain an Oregon Driver's license with an acceptable driving record or have reliable and efficient alternative means of transportation.  May come in contact with angry, hostile, frustrated individuals and those with behavioral and/or cognitive challenges. May come in contact with a wide variety of housekeeping standards, travel in very rural areas and may be exposed to household pets and potentially communicable health conditions.

WHAT YOU NEED TO QUALIFY/MINIMUM QUALIFICATIONS (MQ’s):

One year of experience assisting professionals who provide social program services to clients who are in one or more of the following specialized social program areas:

** Please identify which of the items in the list that you have experience with and describe that experience in your application.

• Clients who are economically disadvantaged.

• Clients who are substance dependent.

• Clients who are mentally or physically disabled.

• Clients who have experienced child abuse and neglect and/or

• Clients who are juvenile delinquent(s).

Any degree in a related mental health or human services program may substitute for six months of the required experience.

ESSENTIAL ATTRIBUTES (EA's):

• Experience working with underserved and at-risk populations. 

• Experience processing confidential and sensitive documents.

• Experience working in a high production work environment completing multiple tasks with critical, competing deadlines.

• Experience with data entry and generating reports with a database.

APPLICATION INSTRUCTIONS and REQUIREMENTS

• Clearly describe how you meet the minimum qualifications (MQ’s) and essential attributes (EA’s) within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. 

• Please upload a resume or complete the Workday history profile. Your work history profile and/or resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Current State of Oregon employees: Apply via your employee Workday account.

• If you are not a current State of Oregon employee: view this .

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

• Finalists for this position will be subject to a computerized criminal history and abuse check.  Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• A valid driver’s license and acceptable driving record may be required if driving is a duty of this position.

HELPFUL INFORMATION

• This position is represented by the Union (SEIU).

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our page.

• If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact .