Telephone Operator
Found in: Talent US 2 C2 - 1 week ago
Summary
This position is located in the Health Administrative Service (HAS) Line and reports to the Supervisory Telephone Operator.
Duties
** *THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Providing comprehensive telephone and telecommunications support to the facility and associated sites; Providing a welcoming and positive first impression of the healthcare system; Processing incoming, outgoing, networked, and interoffice calls regarding hospital services, patient information, and providing emergency notification information; Receiving and directing phone calls or providing information of a routine nature; Ascertaining the nature of calls to provide referral services; Operating a centralized telephone system to receive and connect incoming and outgoing calls utilizing complex computerized equipment and telecommunications software; Maintaining the confidentiality of patient information; Maintaining an opt-in list of patients admitted to the facility; Providing directions to visitors in the hospital; Keeping records of all threatening or emergency related calls and ensuring proper follow-up; Facilitating follow-up on patient complaints; Responding to alarms for and acting as a key member of the team for various emergency/disaster situations; Dispatching information according to alarm requirements; Performing related duties as required. Work Schedule: During the training period for the position, the work schedule will be Monday through Friday 7:00am - 3:30pm. After completion of training, the office schedule will be determined, but may be Monday through Friday 5:00am - 1:30pm, Tuesday through Saturday 3:00pm - 11:00pm, or Monday through Friday 11:00am - 7:30pm. All schedules are subject to change based on the needs of the facility.Recruitment & Relocation Incentives: Not authorized
Financial Disclosure Report: Not required.
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