Employment Specialist 2

5 months ago

Portland, United States State of Oregon Full time
Job Description:

Spanish/ English bilingual candidates are encouraged to apply but Spanish/ English bilingual skills are not a requirement for this position*

Are you passionate about serving diverse populations? Are you looking to be a part of meaningful and impactful work? Are you committed to exceeding customer expectations? If so, please consider joining our WorkSource Oregon team

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences.

What You Will be Doing:

As an Employment Specialist, you will provide high-quality services in-person to individual Oregonians and employers seeking assistance from WorkSource Oregon (WSO). Services provided may include Exploratory, Career, Training and/or Business Services. In this role you will:

  • Provide a customized one-on-one conversation to customers; review, assist with, or conduct basic registration; gather necessary information to determine customer needs.

  • Provide referrals to community resources and supportive service agencies for needed services and/or technical assistance as appropriate.

  • Interview a high volume of job seekers; determine job seeker's transferable skills, interests, and employment goals. Identify barriers to successful job search and explore possible solutions to remove the barriers.

  • Assist with application processes, documentation, and effective interviewing techniques. Gain and maintain familiarity with local employment needs in order to provide relevant job search support and assistance to jobseekers.

  • Conduct staff-assisted talent development workshops to teach essential skills for work readiness. Refer customers to attend talent development workshops and activities so they have the materials and skills to be successful during job interviews. Offer comprehensive business services through WSO centers that are aligned with local sector strategies and investment priorities.

To provide program coverage, travel to other WorkSource Centers and satellite offices is required when business or operational needs are dependent on on‑site activities. An Oregon Employment vehicle may be provided for use to alternate locations.

For a full Position Description, please click .

What We Are Looking For (Desired Attributes):

REQUIRED: Resume attachment. Please understand that if there is no resume attached, your application will be graded as non-responsive or incomplete during the screening stage.

  • Multi-tasking: Ability to attend to multiple tasks simultaneously and enthusiastically, deliver high quality work on time, and remain productive and calm in pressured environments.

  • Customer Focus: Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customers’ expectations.

  • Working with Information: Ability to efficiently and effectively use data, critical thinking, and analytical reasoning to gather information and apply laws, rules and polices to solve problems and make decisions.

  • Commitment to valuing diversity and promoting inclusion.

*Spanish/ English bilingual candidates are encouraged to apply but Spanish/ English bilingual skills are not a requirement for this position. You must be fluent (read, speak, and write) in Spanish AND English to meet the special qualification in order to qualify for a Bilingual Pay Differential. The successful candidates for a bilingual position will demonstrate language competency in the Spanish language by:

  • The ability to communicate at informal and some formal level.

  • Converse with more detail about familiar topics.

  • Comment on unfamiliar topics with some difficulty but still be able to express the main idea.

  • Form long sentences with sufficient vocabulary but tending to maintain native language syntax.

  • Demonstrate intelligible pronunciation, which does not interfere with understanding.

  • Sustain a fluent conversation.

Required Minimum Qualifications:

Two years providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information.

Examples of qualifying experience are eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry if it involved the above stated experience.

Two years of education or experience. Listed above are examples of acceptable experience. 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.

What’s in it for You?

  • A workplace that balances productivity with enjoyment and encourages learning and mentoring.

  • Rewarding work in a fast-paced, creative environment with colleagues who are passionate about public service.

  • A workplace that fosters fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This policy applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.

  • Work/life balance, 11 paid holidays a year, and a

  • If you have federal student loan debt or are thinking of going back to school, then you may benefit from the (PSLF). PSLF allows you to make 120 qualifying payments on your student loan while working full-time for a qualifying employer. PSLF student loan debt may be forgiven. OED positions may qualify for PSLF, please visit the website for more information and/or verification.

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