Billing and Collections Manager

4 weeks ago

Dexter, United States Opus IVS Full time
Company Overview

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.

Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.

Job Overview

The Billing & Collections Manager is responsible for overseeing all aspects of the billing and collection processes within the company with a strong focus on customer service. This includes managing billing systems and procedures, monitoring accounts receivable, and working with customers to resolve any billing issues or concerns. The Billing & Collections Manager will also be responsible for developing and implementing policies and procedures to improve efficiency and accuracy in billing and collections practices. The role will also be responsible for managing a team of billing and collection specialists, including managing career development activities. Overall, the Billing & Collections Manager plays a crucial role in ensuring the organization's financial health and maintaining positive relationships with customers.

Responsibilities:
  • Oversee the day-to-day operations of the billing department, including the preparations of statements, processes and procedures, coding, payments, and collections.
  • Develop and implement complex billing arrangements based on business needs and customer solutions.
  • Organize and analyze detailed revenue information and reports to communicate with various teams, including Senior Management, Finance, Sales, Operations and the Opus IVS Group
  • Develop and implement forecasting tools to identify revenue variances and trends.
  • Review and analyze customer contracts and pricing.
  • Develop and maintain strong relationships with clients, including providing customer support with inquiries and disputes over invoicing and payments.
  • Establish an efficient collections process based on legal parameters to ensure compliance with company, local, state and federal guidelines.
  • Ensure the maintenance of client records related to pricing, invoicing, and bill payments
  • Oversee all maintenance and upgrades to billing systems and processes.
  • Collaborate with Finance team to ensure billing and accounts receivable information is managed and communicated properly.
  • Effectively handle large volumes of credit card processing based on customer accounts.
  • Create and organize monthly, quarterly and yearly reporting based on billing, revenue and other financial information.
  • Proactively identify, develop and execute solutions to improve overall effectiveness and efficiency within billing and collections.
  • Develop controls to ensure appropriate billing and payment cycles in accordance to internal Opus IVS systems.
  • Provide strong leadership, guidance and training to billing department staff member.
  • Other tasks or project as assigned.
Skills & Abilities:
  • People-centric with a passion for creating an outstanding customer experience.
  • Strong ability to work independently while knowing when to seek guidance from supervisor.
  • Excellent decision making and analytical skills with strong attention to detail.
  • Excellent communication skills, including listening, writing, and speaking.
  • Organized self-starter that thrives in a fast-paced, constantly growing & evolving startup environment.
  • Strong ability to multitask and problem solve.
  • Demonstrated ability to operate in an environment with ambiguity and change, adapting to and being a champion for positive change.
  • Must possess strong attention to detail and an ability to analyze and communicate data and financial information.
  • Must possess strong process driven skills
  • Strong data analytics skills with the ability to manage and reconcile large amounts of data
  • Strong leadership and consultative skills
  • Ability to prioritize tasks and responsibilities
Requirements

Qualifications:
  • Bachelor's Degree in finance, accounting or related field.
  • Minimum of 5-10 years direct billing and collection experience.
  • Minimum 3-5 years of management experience.
  • Highly proficient in Microsoft Office products, including Word and Excel, NetSuite and accounting software.
  • Strong background in high volume transactions, specifically credit card processing.
  • Excellent interpretation of billing and collections practices and laws.
WHAT WE OFFER:
  • Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
  • Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
  • Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
  • Opportunity: to be a part of a fast-growing company working to make the world safer

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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