Call Center Representative

4 weeks ago


Yarmouth, United States Waste Connections Full time

Nauset Disposal is looking for a Call Center Representative to join our team for the summer season in South Yarmouth, MA.

Schedule is Monday through Friday, 8:00am to 5:00pm.


JOB RESPONSIBILITIES:

  • Serve as point of contact for all internal and external customers (new and existing)
  • Respond to customer and resident inquiries via phone or email for questions related to waste and recycling services, including scheduling and pick up
  • Analyze account activity and suggest opportunities for service improvements to the customer.
  • Maintain appropriate files and documentation, in accordance with company policy and internal controls
  • Liaise with internal teams to determine service requirements, resolve problems or complaints.
  • Coordinate drivers according to customer requests


JOB REQUIREMENTS:

  • 1 year of customer service/office admin experience
  • Excellent time management and prioritization skills
  • Strong written and oral communication skills
  • Critical and logical thinking skills

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.



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