Business Systems Manager

JOB SUMMARY/OBJECTIVE:

The Business Systems Manager assumes a crucial role in overseeing the organization’s Information Technology (IT) infrastructure and operations. This encompassing position entails managing software and hardware integration, maintenance, and lifecycle management, alongside providing support for government-furnished equipment and databases. With a keen focus on ensuring seamless integration and functionality, the incumbent orchestrates comprehensive support for government provided and company issued equipment and databases. This role demands a deep understanding of IT systems, coupled with adept management skills to optimize technology resources in alignment with organizational objectives. Serving as a central liaison among stakeholders, the Business Systems Manager drives innovation and efficiency in IT operations while ensuring alignment with business needs and regulatory requirements. 

PRIMARY RESPONSIBILITIES:

Oversee the administration and maintenance of structure query language (SQL) databases, including database design, population, optimization, and backup and recovery.  Act as the primary point of contact for resolving IT-related incidents and service requests.  Provide timely and effective support to internal stakeholders and end-users, troubleshooting technical issues and coordinating resolution efforts to minimize downtime and disruptions.  Engage with local staff, contractors, and representatives from the National Guard Bureau (NGB) to understand their reporting needs, priorities, and objectives.  Utilize the configuration capabilities of enterprise asset management (EAM) software to design custom reports.  Establish scheduling options for recurring reports, ensuring timely delivery of critical information to stakeholders.  Conduct testing and validation of custom reports to ensure accuracy, completeness, and reliability of “presented” information.  Provide training and support to users on accessing, interpreting, and utilizing custom reports effectively.  Implement continuous monitoring protocols to oversee the performance and availability of websites supporting operational activities.  Utilize monitoring tools to detect and promptly respond to any issues or anomalies affecting website functionality.  Conduct regular maintenance tasks to ensure the ongoing reliability, and stability of websites, including updates, patches, and performance optimization.  Coordinate scheduled maintenance activities during off-peak hours to minimize disruption to operational activities.  Develop and implement contingency plans to mitigate the impact of unexpected website outages or disruptions.  Provide oversight and management of the SQL database backends powering the websites ensuring adequate maintenance to support storage and retrieval needs.  Conduct regular monitoring and performance tuning of SQL databases to optimize query performance, minimize latency, and enhance overall system responsiveness.  Conduct regular audits and assessments of SQL database configurations to ensure compliance with organizational policies, regulatory requirements, and industry standards.  Implement strong authentication mechanisms to ensure access to website’s databases.  Utilize encryption protocols to secure data transmission between clients and the database server, protecting sensitive information from unauthorized detection.  Enforce strict password policies, including minimum length requirements, complexity rules, and regular password expiration, to mitigate the risk of unauthorized access to database accounts.  Regularly audit database access logs and monitor for suspicious activities, or unauthorized access attempts, promptly investigating and mitigating any security incidents.  Design and maintain the Unclassified Local Area Network (LAN) with redundancy and fault tolerance mechanisms to minimize the risk of network downtime. Develop and implement an incident response plan to quickly respond and resolve network issues or outages.  Maintain comprehensive documentation of network configurations, procedures, and troubleshooting guidelines to facilitate rapid response to network incidents.  Continuously analyze network performance data to identify areas for optimization and improvement. Establish clear procedures for incident management, including escalation paths, prioritization criteria, and resolution timelines. Maintain web-based Open Database Connectivity (ODBC)-compliant databases. Upgrade the system as new technologies are developed to provide quality, real-time logistics support to the supported teams. Monitor systems functionality to ensure system reliability.  Maintain web-based open database Connectivity (ODBC) compliant databases.  Upgrade systems as new technologies emerge to enhance real-time logistics support for supported teams.  Monitor system functionality to ensure reliability standards are upheld.  Operate a help desk and provide on-call technical support to teams.  Coordinate maintenance activities for fielded equipment.  Sustain a maintenance management system in compliance with DoD, Army, and NGB regulations. All other duties as assigned.

MINIMUM QUALIFICATIONS:

Ability to troubleshoot technical issues independently.  Strong communication skills and ability to interact professionally with users at all levels of the organization.  Strong analytical, problem-solving, and decision-making skills, with the ability to adapt to changing technology landscapes and business needs.  Excellent communication, interpersonal, and leadership skills, with the ability to effectively communicate complex technical concepts to non-technical stakeholders.  Strong understanding of Microsoft based technologies. Demonstrated ability to effectively manage IT infrastructure, including hardware, software, and databases.  Proven track record of identifying issues, analyzing root causes, and implementing effective solutions to optimize IT systems and operations.  Ability to lead and motivate teams, foster collaboration, and drive innovation in IT systems and processes.  Proven track record of successful project management and implementation of IT systems and initiatives.  Dedication to understanding and meeting the needs of internal and external customers, ensuring high levels of satisfaction and service quality. Flexibility to adapt to changing technology landscapes, business needs, and regulatory requirements to maintain the effectiveness of IT systems.  Strong attention to detail with a focus on accuracy and precision in all aspects of IT infrastructure management and operations. Deep understanding of DoD cybersecurity requirements. Knowledge of National Guard operations and DoD protocols. Ability to obtain and maintain necessary security clearances. United States citizen

REQUIRED EDUCATION & EXPERIENCE:

Non-Military Personnel: Bachelor’s degree in computer science, information technology, management information systems or related field. Minimum of three (3) years’ experience in computer science, information technology, management information systems or related field.  Prior Military Personnel: Senior Non-Commissioned Officer (NCO) with a minimum of ten (10) years’ experience, orCompany Grade Officer with minimum of three (3) years’ experience in related field.  Network Operating System MCSE certification plus experience with Microsoft Server 2008 Re and Active Directory. Web creation experience using raw HTML coding.  LAN/WAN experience using Cisco switches and routers. Experience with DHCP, DNS, and Domain Controllers. Proven experience in IT support and maintenance, including server and workstation management, website monitoring and database administration.  Demonstrated experience in supporting government-furnished equipment and databases, with a strong understanding of compliance requirements and security protocols.  Proficiency in SQL and experience with database management systems.

PREFERRED:

Non-Military Personnel: Master’s degree in computer science, information technology, management information systems or related field. Minimum of five (5) years’ experience in computer science, information technology, management information systems or related field.  Prior Military Personnel: Senior Non-Commissioned Officer (NCO) with a minimum fifteen (15) years’ experience in related field, orCompany Grade Officer with a minimum of five (5) years’ experience in related field. Relevant certifications such as CompTIA A+, Network+. Security+. Microsoft SQL certification 

COMPETENCIES:

Customer Support Compliance & Security Continuous Improvement Training and Development Risk Management Change Management Software Development Lifecycle Software Integration Troubleshooting skills Application Support System Administration Database Management Scripting and Automation Software Documentation  Vendor Management

PHYSICAL RESPONSIBILITIES:

Proficient ability to sustain extended periods of seated work at a desk or workstation.  Ability to move around the facility as needed to attend meetings, access equipment, and collaborate with colleagues. Occasional lifting and carrying of equipment or supplies. Awareness of safety protocols and procedures to ensure a safe working environment. Flexibility to work a rotating schedule as needed in the event of contingencies or as directed by management.

*The above-noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the applicant a general sense of the responsibilities and expectations of this position. As the nature of business demands change so, too, may the essential functions of the position.

EEO/AAP STATEMENT

We acknowledge and honor the fundamental value and dignity of all individuals. We pledge ourselves to craft and maintain an environment that respects diverse traditions, heritages, and experiences. Choctaw is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions) sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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