Become Our Next Caregiver Captain Full-Time Opportunity
3 months ago
- Competitive salary
- Paid time off
- Training & development
Job Summary:
As a Lead Caregiver aka Care Captain, at Careworks Health Services, you will play a crucial role in maintaining and enhancing the quality of care provided to clients by supervising and supporting caregivers. This position requires a combination of clinical expertise, managerial skills, and a commitment to excellent care standards.
Key Responsibilities:
- Training and Support: Guide and mentor caregivers in the field to ensure they deliver high-quality care consistent with established standards. Conduct hands-on training sessions and provide continuous feedback.
- Quality Assurance Visits: Regularly schedule and conduct unannounced visits to clients to monitor and ensure the quality of care provided. Assess and address any deviations from the care plan.
- Backup Caregiver: Act as a substitute caregiver for last-minute shift cancellations, ensuring that client care remains uninterrupted and of high quality.
- Record Maintenance: Keep detailed and accurate records of visits. Prepare and submit reports on quality assurance activities and outcomes.
- Issue Resolution: Promptly respond to and resolve any issues or complaints raised by clients or their families. Act as a mediator to facilitate communication and problem resolution between staff and clients.
AM
- Cover canceled shifts: Respond to any immediate caregiver call-offs, ensuring clients receive uninterrupted care.
- or Train caregivers in the field: Conduct morning training sessions with new or current caregivers, focusing on hands-on skills and care procedures. (
- or Onboard new clients
- Quality Assurance Visits: 2-3 day: Perform in-field quality assurance checks, ensuring care plans are followed, clients are satisfied, and caregivers are performing well.
- Collecting and Updating Documents: During QA visits, collect timesheets, care notes, and other necessary documents from caregivers and clients.
- Administrative Tasks: Submit collected documents, update records, and ensure all paperwork is accurate and timely.
- Planning and Scheduling: Plan and schedule the next day’s QA visits, training sessions, and potential shift coverage.
Performance Metrics:
- Visit at least 30 clients each month (with 100% private pay and veteran clients visited)
- Conduct 5 training sessions per month
- Ensure 100% of new clients have care plans binders by first week
- 100% Care binders have updated care plans
- Client and caregivers: 90% satisfaction scores
- Increase billable hours by 20 hours each month.
- 4 new client referrals per month from visits
- Client and caregiver satisfaction: 90%
- Shifts covered due to call-offs: 100%
- Response time to cover shifts:
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