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Customer Satisfaction

3 months ago

Cedar Rapids, United States Schneider Electric Full time
Schneider Electric has an opportunity for a Customer Satisfaction & Quality Manager in our Cedar Rapids facility, located in Iowa . This person is responsible for providing leadership and management for quality and customer satisfaction, as well as building the quality policy and culture. The person in this role will manage quality assurance, control processes, and programs by developing, implementing, and administering quality standards and procedures assuring product quality, continual improvement, and customer satisfaction across the plant.

What will you do?
  • Manage Qua lity and the Customer Experience in the manufacturing of residential circuit breakers.
  • Manage the performance and competence of a team of quality engineers.
  • Be the Voice of the Customer
    • Represent the voice of customer and drive the customer centricity within the entity.
    • Influence the decision process of the entity to always consider the voice of the customers (Schneider Performance System, etc.)
    • Contribute to improving customer satisfaction and achieving quality goals by defining, implementing, and managing action plans.
  • Quality Excellence
    • Run Customer Service and Quality related processes (Issue to Prevention).
    • Drive Quality Excellence in manufacturing.
    • Drive the relevant quality programs and methods (8D, lean 6 sigmas, SPS, etc.) to ensure continuous improvement.
  • Quality System
    • Implement the Schneider quality policy, define CS&Q roles, targets, and objectives within the entity.
    • Advocate to drive and implement the Global directives and policies.
    • Manage the Quality Management System (ISO) of the entity.
    • Network continuously with CS&Q teams to ensure their entity's needs are understood and considered.
    • Identify & capitalize on best practices in quality.
    • Ensure the right level of competency for the CS&Q tea.

Who will you report to? Plant Manager

#LI-MB6

What qualifications will make you successful for this role?
  • Bachelor's degree Mechanical, Industrial, Electrical, or related engineering is required.
  • 5 years' work experience in Quality, Supply Chain, manufacturing, customer satisfaction.
  • 3-5 years supervisory/managerial experience.
  • Black Belt certified preferred.
  • Six sigma certification or PM pr eferred
  • Expert level in Quality Management Systems ISO9001, ISO14002, ISO45001 (Quality Management System, Environmental MS, OHSAS & Capable to conduct IMS internal Audit.).
  • Previous experience in leading internal audits
  • Working knowledge of Lean Manufacturing concepts; Lean 6 Sigma, Poke a Yoke, 8D, Process Control, DoE, PFMEA, DFMEA, DMAIC methodology, etc.)
  • Digital Citizen. Promotes the use of Digital platforms.
  • Continues Improvement approach/ SPS Knowledge
  • SAP Knowledge
  • Communication skills.
  • Respond and drive rapid resolution to emergency customer service & delivery issues.

We know skills and competencies show up in many ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

What's in it for me?
Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more.

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today

₠36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.