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Supervisory Recreation Fee Technician

3 months ago

Springdale, United States U.S. Department of the Interior Full time
Job Description (Please follow all instructions carefully)

Summary

These GS-0503-08 Supervisory Recreation Fee Technician positions are located at Zion National Park and will serve as part of the fee management work group overseeing daily operations of entrance stations, campgrounds, a central remit office, and traffic control operations.

Open to the first 50 applicants or until 09/04/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration.

This job is open to

Duties

Responsible for directing and supervising activities of subordinate staff executing fee collection duties. Fee collection duties may include: operating and troubleshooting equipment (e.g., point of sale systems, electronic cash register, credit card machine, and/or computer), collecting and accounting for fees, managing campground reservation systems, disseminating park/area information and literature, and conducting traffic control. Serve as a uniformed front-line representative of the park. Model best practices in performance of fee collection duties which include: collecting appropriate fees at entrance stations in accordance with accountability guidelines, issuance of various park passes in accordance with current interagency pass policy, tracking and securing accountable stock, and providing excellent customer service to the visiting public. Physical Demands: This position may require standing for long periods of time, as well as walking, bending, and lifting of moderately heavy items. Mental stress and physical fatigue occur due to the high volume of personal contacts and the responsibility of dealing with large amounts of money. If applicable, extreme physical exertion may be required while performing search and rescue, wildland firefighting, and other emergency response duties.

Working Conditions: This position typically works at an entrance station, campground office, fee office, remit office, visitor center, and/or visitor contact station. Work may be frequently performed in small, outdoor structures with open windows which results in exposure to extremes of temperature, rain, snow, wind, and direct sunlight. Park areas may be geographically located in areas of high elevation, rugged terrain, or dense populations. High levels of vehicle noise and emissions may exist during heavy visitation periods. Duties may be performed alone and/or in isolated locations.

Requirements

Conditions of Employment

U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. DIRECT DEPOSIT: Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. DRIVER'S LICENSE: You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver's license is required. You will be required to submit a Motor Vehicle Operator's License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver's licenses, whether current or past, possessed by you. UNIFORM: You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. WORK SCHEDULE: You may be required to work evenings, weekends, holidays, overtime, and shift work. PROBATIONARY PERIOD: If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period.

Qualifications

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All qualifications must be met by the closing date of this announcement-09/04/2024-unless otherwise stated in this vacancy announcement.

Credit will be given for all appropriate qualifying experience. To receive credit for experience , your resume MUST (1) clearly indicate the nature of the duties and responsibilities for each position, (2) show the starting and ending dates of employment (month/year), and (3) the resume must reflect full-time and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience.

To qualify for this position at the GS-08 grade level, you must possess the following minimum qualifications by close of this announcement:

SPECIALIZED EXPERIENCE: At least one full year (52 weeks) of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). Specialized experience demonstrates the knowledge, skills, and abilities necessary to successfully perform the duties of a Supervisory Recreation Fee Technician. Your resume must show hours per week worked for each position and the to/from dates in month/year format.

Examples of Specialized Experience include, but are not limited to: Leading and/or training others in collecting appropriate fees following established accountability guidelines; Leading and/or training others in operating an electronic cash register; Leading and/or training others in completing shift reports to verify money collected, accountable stock sold, and all transactions from the shift; Resolving issues that arise in the remittance process and assisting staff with fee issues; Auditing fee collection and deposit procedures; Leading or supervising a fee collection operation to include hiring, scheduling, and managing others involved in fee collection and visitor orientation programs; and/or Working with technology and software used in revenue and fee management.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. If including Volunteer Experience, please include to and from dates of service (month/year) and hours per week worked.

Education

There is no substitution of education for experience at the grade level of this announcement.