Certification Customer Service Specialist.
3 weeks ago
Description:
Responsibilities
·Researches certification inquiries using all available resources to make fully informed decisions
·Handles and resolves lower level customer complaints
·Identifies and escalates priority issues in a timely manner
·Sorts mail received in the office and GaPSC drop box and places mail in the appropriate division’s mail box
·Processes certification verification requests
·Attends and participates in training sessions to develop relevant knowledge and skills
·Attends and participates in meetings, seminars, and webinars as directed
·Communicates and collaborates with Certification staff as directed
·Other duties as assigned
Entry Qualifications
High school diploma or GED AND Six months of experience handling customers’ questions, complaints and/or providing information.
Preferred Qualifications
·Good oral and written communication skills with a variety of audiences
·Good listening skills
·Ability and willingness to provide excellent customer service
·Good analytical and research skills
·Ability to make rule-based decisions and follow established business processes
·The ability to quickly learn, retain, and explain rules and policies
·Ability to complete job responsibilities in a timely, accurate, courteous and professional manner
·Ability to work cooperatively with others in team settings to complete assignments and achieve common goals
·Strong ability to handle multiple tasks and changing priorities
·Ability to communicate openly with management and other team members
·Ability to be empathetic and courteous towards others and remains positive in negative situations
·Willingness to be mentored by senior staff members and management
·Ability to work independently and remain engaged in a remote environment Knowledge of certification processes and rules of GaPSC
·Experience with a variety of customer service situations or settings
·Experience dealing with diverse and sometimes difficult customers
·Work experience in an educational setting
·Experience in a high-stress environment
·Multilingual
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