Program Manager
4 weeks ago
Summary
Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.
Duties
This Program Manager position is located Training & Development (T&D) - Training Centers Division, Transportation Security Administration, Department of Homeland Security (DHS). Duties include but are not limited to: Serves as Director for a TSA Training Center, responsible for managing staff and all aspects of the operations and the training venues operating within the Center to ensure the TSA workforce receives required mission critical training in the most effective, efficient, and economical way possible. Provides leadership and direction to the various Associate Directors who oversee operation at the training venues within the Training Center, subordinate staff, analysts and instructors. Manages day-to-day operations of the TSA Training Center, coordinates with theappropriate representatives to ensure that space, equipment, and logistics requirements are met. Provides the appropriate learning environment to support any training program scheduled for delivery at the TSA Training Center, to meet critical learning objectives and positive student learning experience. Independently performs continuous monitoring of the effectiveness of all Training Center resources to include the adequacy of facilities; feedback from student experience; costs incurred to ensure alignment with budgetary allocations with the goal of identifying what improvements/efficiencies will be made to accomplish program objectives and goals. Communicates requirements and negotiates with vendors to secure the needed resources to cost effectively and in a timely manner support TSA's training requirements. Communicates with course developers to review course content and suggest new/changed approaches to course content based on objective feedback and delivery experience. Maintains communication and curriculum continuity with other TSA Training Centers to ensure consistent delivery of all training programs. Supervisory/Managerial duties includes serving as a first line supervisor for the organization. This includes but is not limited to: assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; assisting in budget planning and projecting short-term needs; managing projects within assigned resources; resolving routine problems that typically impact the objectives of the organizational unit; and when required, coordinating with customers outside the immediate organization.
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