Program Analyst

3 weeks ago

Las Vegas, United States Federal Emergency Management Agency Full time

What will I do in this position if hired?

This position is being hired in compliance with the Hermit's Peak/Calf Canyon Fire Assistance Act to staff the Hermit's Peak/Calf Canyon Claims Office within FEMA.

In this Program Analyst (Navigator) position, typical assignments include:

Working together with a claims office reviewer to ensure claimants understand the claims process and have support needed to answer their questions, assemble necessary claims documentation and forms;
Serving as the primary point of contact with the claimant throughout the claims process;
Advising claimants on compensation available through the claims office;
Ensuring all pre-determined timelines are met;
Sharing current information with claimants on available services and compensation to meet their unique situational needs, including resources available through federal, state, local and non-profit organizations;
Communicating clearly, concisely, and directly with claimants in writing and verbally to respond to questions and provide guidance;
Representing the claims office to claimants, community members, local leaders and community organizations;
Engaging in research and problem-solving to address unique claimant needs;
Uploading information and documentation into a system of record to establish and process all claims;
Documenting case management, decision-making and engagement with claimants using claims office issued equipment;
Analyzing and explains complex information to claimants in a way that is empathetic, accurate and easy to understand.

What else do I need to know?

FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.

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