Business Analyst Consultant

6 days ago

Eden Prairie, United States UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

As a Business Analyst Consultant for Optum Operations, you will be responsible for helping to innovate an expanding operational team and the tools that support their work, with the opportunity to gain high-level exposure by working with internal and external customers to better serve our members.

You‘ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

  • Develop and document the new UHC / Optum process flows, P & P‘s, and training materials to resolve issues
  • Develop new enterprise wide implementation and renewal processes, documents and user acceptance test plans to ensure UHC / Optum business processes meet compliance regulations
  • Directly interface with clients in order to achieve product / solution delivery
  • Meet performance standards in relations to client agreements / expectations
  • Perform production support monitoring and issue resolution analysis to prevent adverse impact during migration / transformation period
  • Requirements writing for IT system enhancements
  • Process improvements to support an operational team and the tools that support their work
  • Work cross functionally with internal and external customers and technology and processing teams
  • Perform process and data analysis to resolve issues
  • Identify system and or process gaps and opportunities for improvement

You‘ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • 4+ years of experience in business / finance analysis (including experience writing requirements)
  • 2+ years of experience with process improvement, workflow, benchmarking and / or evaluation of business processes
  • Intermediate level of proficiency with Excel, Access and PowerPoint

Preferred Qualifications:

  • Experience with relational databases and / or database structures
  • Experience in ‘accumulators‘
  • Healthcare, Claims or Banking industry experience
  • Experience working in a matrix organization
  • Experience with first pass claim automation
  • Excellent communication, time / project management, problem solving, organizational, and analytical skills


*All employees working remotely will be required to adhere to UnitedHealth Group‘s Telecommuter Policy.


California, Colorado, Connecticut, Hawaii, Maryland, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $88,000 to $173,200 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you‘ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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