Computer Assistant

Found in: Talent US 2 C2 - 2 weeks ago

Cheektowaga, United States Internal Revenue Service Full time

Summary

Eligibilities being considered and other IMPORTANT information.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at

Duties

WHAT IS THE WAGE AND INVESTMENT (W&I) DIVISION?
A description of the business units can be found at:

Vacancies will be filled in the following specialty areas:
Wage and Investment Service Centers, Cincinnati Accounts Management.

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position. Develops reports, charts, and graphs by utilizing and integrating various software programs that require logic. Consults with functional users to identify processes that lend themselves to automation. Develops the cost benefit analysis for all associated hardware and software requests for the function and forwards the automation request to the Modernization and Information Technology Systems (MITS) or the Best Practices Coordinator (or equivalent) for implementation. Coordinates the implementation of automated applications. Implementation may include: training new users, identifying personnel and procedural issues raised by the automation process, securing supplies and forms necessary for automation, converting paper documents to data files, and testing applications. Responds to user-reported problems and issues on a daily basis. Works with users to identify and troubleshoot the origin of hardware and software problems. Refers problems to the MITS help desk and ensures problems are resolved.

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