Support Specialist

8 hours ago

Columbia, United States Novocure Inc Full time
Description:

JOB SUMMARY:

TheDevice Support Specialist (DSS)are patient educators responsible for supporting commercial oncology patients utilizing the Tumor Treating Fields (TTFields) device by performing patient visits in patient homes and/or at other sites. The DSS may also be required to assist with clinical trial oncology patients as needed.

The DSS is a full-time, salaried, field-based position reporting to the Regional Manager, Device Support Specialist with a heavy travel requirement.

This role‘s territory will cover the entire state of: South Carolina. The ideal candidate will reside in or near Columbia, SC or surrounding area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Support and honor our ‘Patient Forward‘ mission
  • Adhere to timelines and guidelines for conducting patient interactions
  • Travel to patient homes and to physician offices
    • Conduct regular, in-home patient visits and provide the following:
      • TTFields education and treatment initiation as well as enhanced training sessions for new patients
      • Technical analysis and troubleshooting of patient equipment, replacing components as necessary through a defined procedure
    • Monthly follow up visits and data collection with in-depth analysis in the form of verbal and written communication
  • Serve as technical representative to assigned medical centers
  • Provide patient support by phone or in person as necessary, often on short notice, including beyond normal business hours and potentially weekends and holidays
  • Work independently within an assigned regional territory while collaborating with cross-functional team members
  • Must be flexible to accommodate the needs of the business
  • Complete ongoing assessments that demonstrate learning and adoption of training material
  • Managing administrative tasks including but not limited to: expense reporting, documentation in customer relationship management system, equipment inventory management, home office supplies/logistics (as applicable), ongoing trainings, assessments, and other regulatory tasks
  • Adhere to proper administration, maintenance, and cleanliness guidelines for fleet vehicle

QUALIFICATIONS/KNOWLEDGE:

  • Bachelor‘s degree, certification in allied health, or relevant work experience preferred
  • Patient care experience preferred
  • Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, manipulating computer files, following test and troubleshooting procedures (experience with Concur and SAP a benefit)
  • Must have a valid driver‘s license
  • Commercial air travel required
  • Amount of travel required within assigned territory could be up to 75%
  • Travel outside assigned territory, including occasional overnight stays, may also be required
  • Primary residence must be within assigned territory
  • Assigned territory subject to change
  • Attendance at company meetings both in and out of assigned territory required

OTHER:

  • Ability to lift up to 50 pounds
  • Ability to drive long distances

ABOUT NOVOCURE:

Ourvision

Patient-forward: aspiring to make a difference in cancer.

Our patient-forwardmission

Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.

Our patient-forwardvalues

- innovation

- focus

- drive

- courage

- trust

- empathy

An Equal Opportunity Employer, including disability/veterans

#LI-YS1

#LI-REMOTE

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