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Entry Level Customer Service Assistant

2 months ago

Denver, United States DevComNow Full time

Job Title: EntryLevel Customer Service Assistant

Location: Denver CO

Department: Customer Service

Reports To: Customer Service Manager

Job Type: FullTime

Job Summary: We are looking for a motivated and enthusiastic EntryLevel Customer Service Assistant to join our dynamic team. The successful candidate will be responsible for providing exceptional customer service and support to our clients. This role is ideal for someone who is passionate about helping others has excellent communication skills and is eager to learn and grow within the company.

Key Responsibilities:

  • Customer Support: Respond to customer inquiries via phone email and chat in a timely and professional manner.
  • Issue Resolution: Assist customers with product/servicerelated issues providing accurate information and solutions to resolve problems effectively.
  • Order Processing: Handle order placements modifications and cancellations efficiently.
  • Documentation: Maintain accurate records of customer interactions and transactions in the company’s database.
  • Team Collaboration: Work closely with other departments to ensure seamless customer service experience.
  • Continuous Improvement: Participate in training sessions and team meetings to enhance service delivery and product knowledge.

Qualifications:

  • High school diploma or equivalent; a college degree is a plus.
  • Excellent verbal and written communication skills.
  • Strong problemsolving abilities and attention to detail.
  • Ability to multitask and manage time effectively.
  • Proficiency in Microsoft Office Suite (Word Excel Outlook).