Traffic Monitoring Operator I
4 weeks ago
At AECOM, we’re delivering a better world.
We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.
Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – over 50,000 strong – driven by a common purpose to deliver a better world.
AECOM is actively seeking highly motivated Control Room Operators in El Paso, Texas. Applicants will need to be professional, self-motivated, resourceful, and able to prioritize the successful execution of a wide range of information technology systems and traffic management project related tasks. The appropriately qualified applicant will need to clearly demonstrate their experience and knowledge of the regional freeway and arterial roadways and their degree of computer and communication (i.e., dispatch and customer service) systems literacy. Applicants will also need to confirm their willingness and availability to work in a 24/7/365 environment which may include weekend, night, and holiday shifts.
Control Room Operators, these positions are responsible for monitoring and reporting incidents on the region’s roadways, freeway and arterial. The primary responsibility of this position is to use intelligent transportation system devices to search for and verify incidents, communicate lane closures, and monitor congestion. Once the Operator has confirmed the information, respective first responder agencies or other control and command centers are notified along with the distribution of traveler information to motorists through various methods including electronic message signs, traveler information systems, and sharing of information with local media outlets.
Control Room Operators execute their responsibilities from a traffic management center (TMC), located in El Paso. The environment is a professional and fast paced, with a technological focus around a teamwork approach to optimizing roadway performance and safety.
Other responsibilities include:
Monitoring events and equipment status with closed circuit TV cameras (CCTV), incident response crews and TMC Lonestar software.
Managing and logging events and congestion using the TMC software and roadway detection devices, both electronic and in the field (e.g., speed sensors, CCTV cameras and Dynamic Message signs (DMS).
Coordinating and dispatching incident response crews to incidents in a safe, timely and efficient manner.
Detecting, confirming and tracking equipment faults affecting control room equipment (e.g., central system, computers, CCTV monitors, and large screen display units) and system field equipment (e.g., CCTV, VDS, DMS).
Coordinating with local TxDOT stakeholders on all control room activities while communicating essential and timely incident data with external clients at local, international, and other TxDOT operations (i.e., Ciudad Juarez, El Paso County, and Customers and Border Patrol (CBP)
Informing first responders of traffic related events involving injury and assisting with coordination of lane closures and diversion routes.
Coordinating incidents (to include signal system malfunctions) with local multiplicity such as City of El Paso when needed.
Work Conditions:
May be subject to short or no-notice work assignments during emergency situations
Rotating shift schedule, available morning, afternoons, and evenings
Controlled, indoor environment with dimmed lighting
Significant periods of sitting, CCTV monitor viewing, and data entry
Heavy telephone and computer usage
Closely supervised shift schedule; monitored performance with routine evaluation
High School Education
Driver’s license in good standing
Submit to drug screening
Bilingual, fluent, English and Spanish
Associates Degree
Prior experience working in a fast paced, technology infused, environment
Additional Information:
This position does not include sponsorship for United States work authorization.
Relocation assistance is not provided for this role.
We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business. We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career. When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.
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