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C/S Social Service Specialist I

3 months ago

Dover, United States DelDOT Full time

Introduction

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being, fostering self-sufficiency, and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

For more information, please visit today

Summary Statement

The Social Service Specialist I position is a support position for the Family Support Unit at the James Williams SSC in Dover Delaware. The center is one of the larger service centers in the state with a volume of over 5000 constituents per month accessing the building. The Social Service Specialist I is the first point of contact when entering the center. Their main responsibilities include directing and answering questions of the incoming public. Duties include: answering phones and giving out correct information, screening clients for emergency services to determine if a family support appointment, ordering office supplies, maintain monthly building statistics and other duties as assigned. The Social Service Specialist is also responsible for issuing EBT cards and completing food referrals to the center pantry and community pantries.

Essential Functions

Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.

Provides information and referral services to enable clients to meet individual needs. Informs individuals of Federal, State and local programs/services available.  Acts on behalf of individual or group to obtain services if necessary. Maintains record of all requests for services and classifies them. Acts as substitute for other workers when needed and provides coverage for other DSSC
programs as assigned. Performs follow up activities with clients to assure client is receiving needed services as well
as meeting their responsibilities. Provides transportation and schedules clients eligible for assistance.

Job Requirements

JOB REQUIREMENTS for Social Service Specialist I
Applicants must have education, training and/or experience demonstrating competence in each of the following areas: Six months experience in record keeping. Six months experience in applying laws, rules, regulations, standards, policies and procedures. Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data. Knowledge of health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements or coordinating with community resources to obtain client services.