DCS Mail Specialist

5 months ago

Salem, United States State of Oregon Full time
Job Description:

The Oregon Child Support Program, administered by the Division of Child Support, is part of the federal child support program, which is one of the top four anti-poverty programs in the nation. Become part of a program whose mission is supporting parents to support children. Your contributions will make a difference in the lives of Oregon’s most valuable resource—our children.

You will find that we embrace inclusive and supportive work environments and respect the diverse perspectives, knowledge, and experiences of our coworkers and those seeking to join the organization. We strive to build an inclusive and performance-oriented workplace where all, individuals are welcome and appreciated, leading to increasingly higher levels of fulfillment and success. Apply today


Job Duties (in part)

Due to the nature of this position, the required work hours are 8a.m. – 5p.m., Monday through Friday, with an hour scheduled for lunch.

  • Verbally bilingual in English and Spanish (preferred but not required).

  • Verify and update or inactivate as appropriate on each participant.

  • Verify addresses on various screens, data bases, and other sources including, DMV, TANF, Vines and CLEAR and contacting the customer.

  • Initiate and receive phone calls to gather missing or to update information for a participant.

  • Assist walk-in visitors and narrate case as appropriate.

  • Associate non barcoded documents to child support cases.

  • Accepts over the counter child support payments.

  • Identify, investigate, and verify information such as social security numbers, dates of birth, addresses, employers, assets, or other income; compare data on documents, referrals, and computerized records to add, delete, or change information, forward information to maintain current and complete child support case records.

Required Experience 

Research suggests that women and people of color are less likely to apply unless they are confident they meet 100% of the listed qualifications. We strongly encourage all interested individuals to apply, and allow us to evaluate the knowledge, skills, and abilities that you demonstrate, using an intentional equity lens.

  • Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents.

OR

  • An Associate degree in any field.

OR

  • An equivalent combination of education and experience.

AND

  • Finalists must pass a comprehensive employment reference check and fingerprint-based criminal background check. A driver history check will be included for positions requiring state vehicle driving privileges. Adverse findings will be evaluated to determine eligibility for the position.

Work experience is based on a 40-hour work week. (Example: 20 hours a week for one year would equal six-months of work experience.)

This position will be required to obtain a Notary Public commission within six months of being hired and will maintain the commission throughout the duration of this appointment.

Preference may be given to candidates with a current active Oregon Notary.

Desired Skills, Experiences, and Attributes

  • Ability to accurately keyboard at 40+ wpm.

  • Flexibility and adaptability with change.

  • Ability to maintain punctual and regular attendance.

  • Organization and consistency with work.

  • Professional experience working collaboratively with a team.

  • Dependable and reliable.

  • Must be able to maintain confidentiality.

  • Must be able to give full attention to detail.

What’s In It for You

  • Exposure to a variety of operational areas within the Division of Child Support (for those interested in future advancement opportunity).

  • Permanent, full-time employment.

  • Vacation, sick leave, 11 paid holidays a year, and special days off. 

  • Endless peer and management support, and representation by the Service Employees International Union (SEIU).

  • Opportunity to expand your professional skills.

For more information about our benefits, you can learn .

Application Process

The Department of Justice is an equal opportunity employer, does not discriminate based on race, color, national origin, ethnicity, veteran, gender, sexual orientation, religion, age, or disability, and is committed to workplace diversity.

  • Click "Apply" and complete the online application and all supplemental questions.

  • Attach your resume.

  • Attach a cover letter identifying your attributes that meet the desired and requested skills.

If you are interested in assistance with completing your resume, cover letter, or interview workshops please check out WorkSource Oregon .

CURRENT STATE EMPLOYEES: Login to Workday using your state-issued login and apply via the Jobs Hub Worklet located on your home page. Using a private account disrupts the hiring process for all internal candidates. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job). ​

For additional information regarding working for the Department of Justice and application assistance,

Oregon Department of Justice
1162 Court St NE
Salem, OR 97301

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