Real ID Specialist

4 weeks ago

Portland, United States State of Oregon Full time
Job Description:

Transportation Services Representative 1 – Real ID Specialist (Multiple Positions) (Limited Duration)
Oregon Department of Transportation
Driver and Motor Vehicles Division (DMV)
Field Services Group / Mt Hood Region
or

The role: 
The DMV is hiring multiple positions to help issue license, permit and identification cards in advance of the May 2025 launch of the Real ID Act. What is the Real ID Act? The Real ID Act establishes minimum security standards for state issued driver licenses and ID cards. For anyone traveling by airplane or visiting certain federal facilities, you must have a Real ID compliant document effective May 7, 2025.
 

These full-time positions will be in various DMV offices across the state and will focus on helping the public obtain their Real ID cards, answer questions related to Real ID and provide customer support for Oregonian’s looking to switch to Real ID compliant documents. We provide the training necessary to make you successful in this role.

This is an exciting opportunity for those who enjoy helping others and have great communication skills. Apply today
 

This is a limited duration appointment that is expected to end on or before June 30, 2025. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent.
 

We encourage people from all backgrounds to apply for our positions. We hope you’ll join us on our path to increasing diversity, equity, inclusion and belonging through .

Before applying, visit our to learn more about our process. If you are a current State of Oregon employee, you must apply through your
 

A day in the life:

  • Help the public with obtaining Real ID license, instruction permit or identification cards.

  • Serve as a primary representative in the office for Real ID transactions.

  • Accurately produce photo licenses, instruction permits and identification cards.

  • Administer, correct and explain driver license knowledge test. Conduct vision tests.

  • Explain state and federal requirements for different driver and identification transactions.

  • Provide exceptional customer service while following privacy laws.

  • Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.

  • Collaborate with office leaders and managers to ensure efficient operations related to issuing Real ID.

  • Examine documents for eligibility prior to issuing credentials.

  • Prepare daily reports and balance transactions at the end of each day.

  • Travel to other offices in the region to perform relief work.

  • Work is performed in a DMV office setting with extensive face to face interaction with the public.

What’s in it for you:

  • Work/life balance, 11 paid holidays a year, paid leave and so much more. about working at the Oregon Department of Transportation and the we offer.

  • Competitive benefits packages which can be estimated using our .

  • Comprehensive and equitable base salary offer within the listed range based on your experience, skills and education. The salary range listed is the non- participating rate. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%. Please review the page for more details.

  • opportunity
     

Minimum qualifications:

Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures;
 

AND

Experience or training using computers to retrieve and input data;

AND

Three months experience collecting money and making change.

Completion of an associate’s degree will substitute for one year of the public contact experience.
 

What we’d like to see:

If you have these attributes, let us know in your application materials It's how we will choose whom to move forward You do not need to have all these qualities to be eligible for this position. We may also use transferable skills, experience, education and alignment with to help us decide who will move forward.

  • Experience working in a fast-paced environment and dealing with stressful situations.

  • Experience providing excellent customer service.

  • Experience handling multiple assignments with frequent interruptions.

  • Experience effectively interpreting complex rules and policies.

  • Experience explaining complex rules and policies in a simplified manner to a diverse audience.
     

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