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Texas Works Supervisor I
4 months ago
Texas Health and Human Services commission (HHSC) seeks highly qualified candidates to fill the
Supervisor I within the Access & Eligibility Services (AES) Department Eligibility Operations Integrity Support Services (ISS). AES is driven by its’ mission to connect people, services, and supports by helping individuals and families in need of food, medical care, cash assistance and other social services. The ideal candidate will
thrive in an environment that emphasizes innovation through new ideas, striving for excellence by taking pride in your work, embracing our differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement.
***Open to internal and external candidates**** ISS Supervisor Performs highly complex administrative and supervisory work. Supervises a unit of Texas Works Advisor IVs and Vs responsible for determining potential fraud for Temporary Assistance for Needy Families (TANF), Food Stamps (SNAP) and Medicaid Programs. Assigns, prioritizes, and supervises the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent
judgment. ***Position can be filled in any HHSC office throughout the region, depending on office availability.***
Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs
other duties as assigned. Selects, manages, and develops staff through conferences, mentoring, training, and
performance appraisal. Prepares management reports, analyzes information to keep management informed, and responds to issues. (15%) Provides effective leadership, management, and oversight of assigned staff which may include advisor case analyst and/or clerical staff. (15%) Plans, organizes, prioritize, coordinates,and monitors service delivery in assigned area to ensure effective and efficient program operations. (15%) May be responsible for hiring and selection, assigning work, completing performance evaluations,
recommending personnel disciplinary actions and scheduling and approving leave. (15%) Holds regular team
meetings. (5%) Interprets policies, procedures, rules, regulations, or standards to others (for example, staff,
applicants, clients, providers, vendors, the public, and public officials). Interprets complex federal and state
statutes, regulations, and guidance. (15%) Under limited supervision, examines individual SNAP, TANF, CHIP
and Medicaid cases to identify potential fraudulent or erroneous cases. Analyzes
and effectively redistributes the workload to have a positive impact of timeliness, accuracy, and meeting
program goals and expectations. (15%) Knowledge of English language, such as vocabulary, grammar, and organization of expression, required for documenting coaching notes, meeting notes, and adverse action. Ability to perform multiple tasks in a timely manner. Ability to respond to and resolve client inquiries and complaints. Assertiveness to manage a team of staff to effectively, efficiently, and consistently meet production expectations. Develops and maintains working relationships with others (for example, agency staff or representatives of community resources, other state agencies or the public). Ability to develop and maintain working relationships with others (for example, agency staff or representatives of community resources, other state agencies, federal agencies, or the public. (5%)
Knowledge Skills Abilities:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs
other duties as assigned. Comprehension of fraud prevention and fraud detection for SNAP, TANF, CHIP and Medicaid Programs. Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. Prepares management reports, analyzes information to keep management informed, and responds to issues. Plans, organizes, prioritizes, coordinates, and monitors service delivery in assigned area to ensure effective and efficient program operations. Interprets policies, procedures, rules, regulations,
or standards to others (for example: staff, applicants, clients, providers, vendors, the public, and public officials). Analyzes and effectively redistributes the workload to have a positive impact of timeliness, accuracy, and meeting program goals and expectations. Knowledge of English language, such as vocabulary, grammar, and organization of expression, required for documenting coaching notes, meeting notes, and adverse action. Ability to perform multiple tasks in a timely manner. Ability to respond to and resolve client inquiries and complaints. Assertiveness to manage a team of staff to effectively, efficiently, and consistently meet high production expectations. Develops and maintains working relationships with others such as agency staff or representatives of community resources, other state agencies, federal agencies, or the public.
