Field Service Manager

Found in: Talent US 2 C2 - 2 weeks ago

Ohio, United States Schneider Electric Full time
The Field Service Manager (FSM) is a fundamental contributor to the U.S. Service Operations (USSO) service delivery concept. The FSM serves as the local face and voice of Schneider Electric to our customers and our Field Service Representatives (FSRs) and reports to the Regional Service Director (RSD). The goal of USSO is to construct a Service organization that reflects the specific local needs of our customers and market, while retaining a consistent global level of service delivery. This requires a strong and independent local Service management presence. The primary role of the FSM is coordinating the relationships among our customers and field employees while following our corporate initiatives and policies.

Long-term resource planning and short-term problem-solving creates challenges that require experience, fast-paced decision-making, dedication, and imagination. The principle goals for the FSM are: 1) provide safe work environments for FSRs, 2) manage productivity levels of field service operations, 2) control and reduce operating costs, 4) exceed financial gross margin, 5) achieve better First Time Start Up (FTSU) and First Time Fix Rates (FTFR), 6) control overtime, and 7) improve customer satisfaction and employee engagement. Key performance indicators (KPIs) will be created to address each of these goals.

Responsibilities

  • Direct management responsibility of Field Service Representatives and customers within a service district defined by a geographic area.
  • Oversight of field operations between SE and our customers to ensure efficient and effective implementation of the operational expectations of US Service Operations. The FSM is expected to spend 50% of their time in the field working with FSRs, customers, vendors, and sales personnel.
  • Conduct monthly safety meetings, perform FSR site safety audits, complete incident reviews, and ensure the district is in compliance with safety policies and procedures.
  • Serve as liaison with Scheduling teams, Logistics, Technical Support, Engineering, and Sales groups within the FSM's assigned district.
  • Act as the primary Service contact for SE's Strategic and Key Account customers. This includes actively developing open business relationships through regular communications and visits.
  • Develop and coordinate all FSR training and qualification plans based on district's product install base and in collaboration with the RSD, and Corporate Training.
  • Ensure FSRs are familiar with all Schneider Electric policies.
  • Mentor FSRs to grow and develop them and support their personal career goals.
  • Ensure each FSR is complying with all administration processes and field service reporting requirements. Oversee the FSR Sales Lead process and ensure optimal FSR participation.
  • Drive KPIs to maximize Service goals, and then use the KPIs to identify weaknesses and make corrections in order to enhance Service delivery.
  • Other duties may be assigned as necessary. Management reserves the right to modify or rescind any outlined work assignments.
Qualifications - External

We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position.

  • BA or BS in Business Management or Engineering is desirable. Training during military service is also considered desirable.
  • Minimum five (5) years experience in critical power and/or cooling-related field service activities with a minimum of two (2) years serving in a team lead role.
  • Strong and confident management style with solid written and verbal skills.
  • Ability to prioritize and manage multiple projects simultaneously.
  • Ability to act independently, while exercising good judgment.
  • Ability to build relationships and teams, and maintain useful interaction with all involved parties.
Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.

  • Field Service Specialist

    Found in: Resume Library US A2 - 2 weeks ago

    Vandalia, Ohio, United States Veolia Water Technologies (VWT) Full time

    Job Description Veolia Water Technologies, Inc. (VWT) is currently seeking a Mobile Water Solutions Field Service Specialist for the Dayton, OH office. The overall duty of the Mobile Water Solutions Field Service Specialist is to optimize the utilization of the Process Water Mobile Fleet across the United States. The Field Service Specialist provides...

  • Field Service Technician

    Found in: Resume Library US A2 - 2 weeks ago

    Vandalia, Ohio, United States AVI-SPL Full time

    Description: Job Summary The AVI-SPL Field Service Technician will work in partnership with the Global Helpdesk to provide Service support for customers at on-site locations with the end goals of restoring functionality to our customers' assets while delivering a world-class Customer Service experience. Essential Duties and Responsibilities Read and...

  • Field Service Specialist

    Found in: Resume Library US A2 - 4 days ago

    Huber Heights, Ohio, United States Veolia Water Technologies (VWT) Full time

    Job Description This position is based out of Dayton, OH but candidates must be willing to travel. Veolia Water Technologies, Inc. (VWT) is currently seeking a Mobile Water Solutions Field Service Specialist for the Dayton, OH office. The overall duty of the Mobile Water Solutions Field Service Specialist is to optimize the utilization of the Process...

  • Parts Product Management Supervisor

    Found in: Resume Library US A2 - 3 weeks ago

    Piqua, Ohio, United States Hobart Service Full time

    Job Description Reporting to the Parts Product and Business Development Manager, the Parts Product Management Supervisor is responsible for supervising the Parts Product Management Team as well as the overall product and marketing strategy for all parts product segments (Ware Wash, Cooking and Baking, Food Machines, or Weigh Wrap).  This is a working...

  • Field Operations Night Manager

    Found in: Resume Library US A2 - 2 weeks ago

    Bedford, Ohio, United States Crystal Clear Building Services Full time

    Job Description We are searching for a trustworthy self -starter to join our team as a field operations manager, who's responsibilities include developing strategies for improved efficiency and increased profit, providing guidance and support to all staff, and collaborating with other departments.  You will be required to travel frequently and stand for...

  • Field Technician

    Found in: Resume Library US A2 - 2 weeks ago

    Bedford, Ohio, United States Great Day Improvements: A Family of Brands Full time

    Overview: Universal Windows Direct - Field Technician Trainee   Great Hourly Pay, Full Benefits and Generous PTO!   The Field Technician will measure, install and test products and provide customers with instructions on the proper usage of the product. The Field Technician will have to travel to our customers' homes or businesses to perform repairs and...

  • Field Technician

    Found in: Resume Library US A2 - 3 weeks ago

    Bedford, Ohio, United States Great Day Improvements: A Family of Brands Full time

    Overview: Universal Windows Direct - Field Technician Trainee   Great Hourly Rate, Full Benefits and Flexible Time Off!   The Field Technician will measure, install and test products and provide customers with instructions on the proper usage of the product. The Field Technician will have to travel to our customers' homes or businesses to perform...

  • Field Service Engineer

    Found in: Resume Library US A2 - 3 weeks ago

    Akron, Ohio, United States Instron Full time

    Job Description What You Will Do: We have an opportunity for a highly motivated person whose work will reflect Instron’s commitment to customer satisfaction.  Working from home out of the Akron, Ohio area, you will be responsible for traveling to customer sites to perform a variety of services including verification, preventative maintenance, repair,...

  • Traveling Field Management Superintendent

    Found in: Resume Library US A2 - 2 weeks ago

    Akron, Ohio, United States AECOM Full time

    Job Description AECOM is actively seeking a remote Field Management Superintendent professional  that would like to develop and advance in their respective career. We are proud to offer our staff exciting and challenging projects and employment opportunities.  Our global clients and their projects are diverse and interesting. They span market sectors...

  • Mechanical Engineer II

    Found in: Resume Library US A2 - 2 weeks ago

    Troy, Ohio, United States Hobart Service Full time

    Job Description The Hobart Service Mechanical Engineer is responsible for supporting and sustaining existing food equipment products as well as developing new service product offerings. This position will help to design and develop technical solutions to improve equipment reliability and to deliver consistent up time for our customers. Essential Duties and...

  • Senior National Account Manager

    Found in: Resume Library US A2 - 6 days ago

    Troy, Ohio, United States Hobart Service Full time

    Job Description These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects...

  • Biomedical Sterilizer Equipment Technician 3- Field Service

    4 days ago

    Cleveland/Ohio/US Sodexo Full time

    Unit Description: Precise. Reliable. Powerful. Join a team as innovative as the technology we manage. Sodexo's Healthcare Technology Management is seeking a Field Service Biomedical Equipment Technician III. This is a traveling BMET position across the University Hospital Cleveland Medical Center, with potential to expand to more locations. You will utilize...

  • Automotive Store Manager

    Found in: Resume Library US A2 - 2 weeks ago

    Canton, Ohio, United States Tire Choice Auto Service Centers Full time

    Job Description The Store Manager position is responsible for providing the day-to-day leadership to the store and teammates.  This position supports Monro’s vision in becoming a leader for automotive and tire centers, trusted by consumers as the best place for quality maintenance and repairs.    Essential Functions:   Develop sales and technical...

  • Dining Services Manager

    Found in: Resume Library US A2 - 2 weeks ago

    Cincinnati, Ohio, United States Evergreen Retirement Community Full time

    Job Description Supervise daily operation of dining room(s), room service and convenience store. Ensure room service orders are delivered timely and properly. Ensure smooth and timely opening of the dining room. Assist in producing weekly schedules with budgetary guidelines for service staff. Ensure that there are an adequate number of employees for...

  • Territory Manager

    Found in: Jooble US O C2 - 4 days ago

    Ohio, United States Gallagher North America Full time

    The Territory Manager is a sales position responsible for achieving growth budget, increasing market share, managing expenses and following company policies and procedures. This position will professionally represent Gallagher Animal Management Systems within a specific territory of the United States; Northern Indiana, Michigan, Ohio, West Virginia and...

  • Field Sales Engineer

    5 days ago

    Ohio Township, United States Wise Skulls llc Full time

    Job DescriptionJob DescriptionTitle: Field Sales EngineerFull TimeSemiconductor CompanyRemoteJob descriptionAs a member of the Americas sales team, the individual will facilitate the design-in and sales of semiconductor products. This position as outlined will be a focus account position covering the Midwest portion of the Americas Region as the main...

  • Sales

    Found in: beBee S US - 2 weeks ago

    Ohio City, United States GNS Global Service Full time

    Administer the construction field office including but limited to processing distributing tracking and filing project correspondence and construction documents document control coordinating the review and processing of project documents including pay applications invoices and change orders developing and distributing meeting agendas and minutes and...

  • SERVICE ADVISOR

    Found in: Careerbuilder One Red US C2 - 4 days ago

    OHIO, USA, United States Kenwood Dealer Group Full time

    AUTOMOTIVE SERVICE ADVISOR at SUBARU OF KINGS AUTOMALLGREAT CAREER PATH IN SERVICE!9536 Kings Automall Rd., Cincinnati, OH 45249We are very conveniently located off I-71 at exit #19 Fields-Ertel Rd. in the popular Kings Automall!Shift Into Your New Role as a Service Advisor:Due to an Advisor getting promoted to management, Subaru of Kings Automall has an...

  • Project Manager

    2 weeks ago

    Ohio, United States CareerBuilder Full time

    Bluffton, OH or Grove City, OH | Updated on March 14, 2023 Project Manager About the Role This position entails the study, design and construction administration of water, wastewater and stormwater projects. Responsibilities for the position include project management, including management and technical mentoring of staff, client management and new business...

  • Service Manager

    Found in: Resume Library US A2 - 2 weeks ago

    Fairfield, Ohio, United States RideNow Powersports Full time

    At Indian Motorcycle, our success depends on providing the best customer service in the industry! If you have a passion for powersports, love providing an unparalleled experience to guests, and are wanting to make a valuable contribution in an exciting and growing company, ReadOn! Indian Motorcycle in Fairfield is a subsidiary of RumbleOn, the largest...