Customer Service Representative
2 weeks ago
- Work in conjunction with other departments to resolve customer disputes.
- Work in a fast paced, cooperative, high call volume environment.
- Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints in a courteous manner.
- Use our customer relationship software while on the phone to receive orders for installation, activation of services, discontinuance of services, or changes in service.
- Solicit sale of new or additional services.
- Assist in other areas as needed
- Work environment is in a call center. Areas are clean, ventilated, and well-lighted. Our Customer Service Reps normally have their own workstation or cubicle space and are equipped with a telephone, headset, and computer.
- CSR call areas can be noisy. This position will include time spent sitting, typing, or looking at a computer screen for the majority of the day.
MINIMUM JOB REQUIREMENTS:
- 1+ years of Customer Service experience. Experience in a high call volume atmosphere a plus
- Experience with MS Word, Excel, and Email preferred. Typing and 10-key skills are required.
- Excellent organization and communication skills.
- Ability to analyze and solve problems. Gather data, compile information, and prepare reports.
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Customer Service Representative
2 weeks ago
Alvin, United States Waste Connections Full timeWork in conjunction with other departments to resolve customer disputes. Work in a fast paced, cooperative, high call volume environment. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems Customer Service Representative, Customer Service, Representative, Manufacturing, Retail, Service
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