IT Operations Center Specialist

4 weeks ago

Clearwater, United States Pinellas County FL Full time

IT Operations Center Specialist (Internship to hire)

Location: S. Ft. Harrison, Clearwater

Are you interested in contributing to your community in an exciting, fast-paced, creative environment with a technology organization smitten with innovation?

We excel at delivering innovative, operationally ready, and cost-effective IT solutions that accelerate the interoperability and resiliency of Pinellas County critical systems.

The Business Technology Services’ Division is seeking a highly motivated and directed, forward-thinking, problem-solving intern.

What would you do?

Responds to customer needs via direct incoming call, email and or self-service ticketing system and for undertaking established and routine activities associated with operational activities of an enterprise scale Information Technology Operations Center.

Accurate and timely logging and processing of IT incidents and requests from internal and external customers. Ensures that resolved calls are correctly closed in line with ITIL standards.

Implements solutions to known errors and problems as directed.

Coordinates the escalation of incidents that cannot be resolved immediately by the Operations Center and will be re-assigned to Tier 2 and/or specialist support groups which may be either internal or external providers. In all cases the post holder will continue to own and manage the call through to resolution and subsequent closure.

Writes technical knowledge articles for future reference and repeating issue resolution purposes. Articles are stored in a database. Performs other related work as assigned or required.

Troubleshoots and analyzes basic End Point connectivity problems to Local Area Networks (LAN), Wide Area Network (WAN) and Virtual Private Network (VPN) connections.

Responds to customer’s technical questions, and/or refers more difficult questions to End Point Analyst or other appropriate sources.

What do you need to have?

FL Drivers License

CJIS Certification (background completion before/certification once hired)

CompTIA A+ Certification (or working towards certification)

Please send your resume to Ruth at

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