Automotive Service Advisor

4 weeks ago

Newark, United States Hertrich Family of Automobile Dealers Full time

Automotive Service Advisor / Auto Service Repair Writer - Full TimeHertrich Family of Automobile Dealerships seeks an energetic Automotive Service Advisor / Auto Service Repair Writer to enhance our world class service team* Are you looking for spectacular growth opportunities?* Do you thrive in a fast-paced environment where you have unlimited career potential?* Are you an enthusiastic individual who wants to work for a mission driven company?* Are you people-oriented, a strong communicator and fluent in English/Spanish?Then our Company is the right fit for youThe Hertrich Family of Dealerships is on the lookout for awesome candidates to join our growing team. We're proud to represent 24 separate dealerships, 12 Collision Centers, and 19 Automotive Brands across the Delmarva peninsula and beyond For three generations, the Hertrich Family has dedicated themselves to the communities we serve, supporting over 90 local organizations and charities. We are a world-class team with a dynamic, entrepreneurial culture; we win with integrity, hold ourselves accountable, and aren't satisfied with "just good enough". We aim for excellence and work together to achieve it in everything we do. If you're a dedicated, innovative, and enthusiastic person, we invite you to apply for one of the many exciting positions we have available.Our Automotive Service Repair Writer is responsible for overall commitment to client services for our dealership clients. In this position, you will use networking and client relationship skills to sell the Company's servicesHertrich offers our Automotive Service Advisor / Auto Service Repair Writer:Extremely Competitive SalariesMedical, Dental, Vision, Accident, Cancer, Disability, & Life PlansPaid VacationPaid HolidaysPersonal Days401K Plan with Employer MatchEmployee Purchase DiscountsAutomotive Service Advisor / Auto Service Repair Writer Duties Include but are not limited to:Meet and Greet Service Customers promptlyAnswer incoming service calls and schedule appointmentsAdvise customers of estimated service/repair costs and anticipated completion timeCoordinate repairs/service orders with TechniciansRecord and report issues to the Department SupervisorEnsure complete customer satisfaction by getting it right the first timeSuggest appropriate additional service to the customerOther duties as directedAutomotive Service Advisor / Auto Service Repair Writer Qualifications:* Must be a customer-oriented, self-motivated team player* Prior sales and/or customer service experience required* Prior up-selling experience a plus* Strong verbal communicator in English and Spanish preferred* Must be computer literate* High School Diploma or GED required* Must be available to work a flexible schedule that will include some evenings and Saturdays* Must have a valid driver's license and few to no points on driving record."Offers of employment are conditional. Candidates must successfully complete a Pre-Employment Drug Screening, Criminal Background Check, and Motor Vehicle Record Check. A criminal record will not automatically disqualify an applicant from employment. We are a drug-free workplace. We are an EEO employer. Job seekers will be given consideration without regard to their disability or protected veteran status."

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