Senior Product Support Engineer

3 weeks ago

Dallas, United States Island Full time

Island is hiring

We’re a team of hungry, high character professionals from all backgrounds who came together to reinvent work for the modern enterprise.

And we’re always looking for world-class human beings (not resumes) to join the movement.

In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have the freedom to self-promote and take on additional responsibilities as you see fit. This is a great opportunity for someone who is looking to make a big impact in a dynamic and fast-paced environment.


As a Product Support Engineer, you will have a pivotal role in providing assistance to our customers and sales team by addressing technical inquiries, troubleshooting issues, and ensuring the uninterrupted functionality of The Enterprise Browser throughout the entire customer journey.

We are looking for engineers whose customer obsession is in their DNA and who possess a strong eagerness to learn, evolve and become experts in our cutting-edge technologies.

This position is Dallas-based.


Responsibilities:

  • Provide exceptional technical support to enterprise customers, promptly addressing their queries and issues via various communication channels (email, phone, chat).
  • Demonstrate a deep understanding of our products and its integration with clients' systems to offer effective solutions and guidance.
  • Collaborate with cross-functional teams, including development and QA, to escalate and resolve critical customer issues promptly.
  • Document customer interactions, technical solutions, and best practices to create an organized knowledge base for both internal and external use.
  • Actively contribute to product improvement by providing valuable feedback and insights gained from customer interactions.
  • Work independently with a self-sufficient and proactive approach while adhering to established SLAs and performance metrics.
  • Ability to work off-hours when needed.


Requirements:

  • This position is Dallas-based.
  • 5+ years of hands-on experience in support roles, working directly with enterprise customers.
  • 5+ years of proven experience in troubleshooting methodologies and problem-solving skills.
  • 3+ years of working in a startup environment and the ability to thrive in a fast-paced, agile atmosphere.
  • In-depth knowledge of network and security devices, such as Okta, Zscaler, and Siem.
  • Expertise in OS systems, including, Windows, Mac and Linux.
  • Strong debugging skills for Windows applications and a solid understanding of the HTTP protocol.
  • 5+ years of experience with IT tasks like installing virtual machines and configuring IT environments.
  • 5+ years of experience with support methodologies and tools (Confluence, Salesforce, Jira).
  • 3+ years of experience working with Log systems like Coralogix, and Sentry.
  • Advantage - Bachelor's degree in Computer Science, Engineering, or a related field.

  • Senior Product Support Engineer

    2 months ago

    Dallas, United States Island Full time

    Island is hiring!We’re a team of hungry, high character professionals from all backgrounds who came together to reinvent work for the modern enterprise.And we’re always looking for world-class human beings (not resumes) to join the movement.In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will...

  • Senior Product Support Engineer

    2 months ago

    Dallas, United States Island Full time

    Island is hiring!We’re a team of hungry, high character professionals from all backgrounds who came together to reinvent work for the modern enterprise.And we’re always looking for world-class human beings (not resumes) to join the movement.In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will...

  • Senior Product Support Engineer

    1 week ago

    Dallas, United States Island Company Full time

    Island is hiring! Were a team of hungry, high character professionals from all backgrounds who came together to reinvent work for the modern enterprise. And were always looking for world-class human beings (not resumes) to join the movement. In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will have...

  • Senior Product Support Engineer

    2 weeks ago

    Dallas, United States Island Full time

    Island is hiring!We’re a team of hungry, high character professionals from all backgrounds who came together to reinvent work for the modern enterprise.And we’re always looking for world-class human beings (not resumes) to join the movement.In this role, you will have the opportunity to work with a small, but highly skilled and talented team. You will...

  • Senior Product Engineer

    2 weeks ago

    Dallas, United States Raytheon Technologies Corporation Full time

    Date Posted:2024-06-03 Country:United States of America. Location:TX 360: Dallas - North Bldg 13510 North Central Expressway North Building, Dallas, TX, 75243 USA - Position Role Type:Onsite. Posting Title: Senior Product Engineer? (Onsite)At Rayth Product Engineer, Engineer, Process Engineer, Product Development, Senior, Production

  • Production Support Engineer

    4 weeks ago

    Dallas, United States One Network Full time

    About the job Description: As a Production Support Engineer at One Network Enterprises, you will play a crucial role in ensuring the smooth operation of our software applications by analyzing and resolving client-reported issues. You will be responsible for managing inbound and outbound client communications, providing prompt responses and resolutions to...

  • Production Support Engineer

    1 month ago

    Dallas, United States One Network Full time

    About the job Description: As a Production Support Engineer at One Network Enterprises, you will play a crucial role in ensuring the smooth operation of our software applications by analyzing and resolving client-reported issues. You will be responsible for managing inbound and outbound client communications, providing prompt responses and resolutions to...

  • Production Support Engineer

    5 days ago

    Dallas, United States One Network Full time

    About the job Description: As a Production Support Engineer at One Network Enterprises, you will play a crucial role in ensuring the smooth operation of our software applications by analyzing and resolving client-reported issues. You will be responsible for managing inbound and outbound client communications, providing prompt responses and resolutions to...

  • Production Support Engineer

    4 weeks ago

    Dallas, United States One Network Full time

    About the job Description: As a Production Support Engineer at One Network Enterprises, you will play a crucial role in ensuring the smooth operation of our software applications by analyzing and resolving client-reported issues. You will be responsible for managing inbound and outbound client communications, providing prompt responses and resolutions to...

  • Production Support Engineer

    1 month ago

    Dallas, United States One Network Enterprises Full time

    About the job Description: As a Production Support Engineer at One Network Enterprises, you will play a crucial role in ensuring the smooth operation of our software applications by analyzing and resolving client-reported issues. You will be responsible for managing inbound and outbound client communications, providing prompt responses and resolutions to...

  • Production Support Engineer

    1 month ago

    Dallas, United States One Network Enterprises Full time

    About the job Description: As a Production Support Engineer at One Network Enterprises, you will play a crucial role in ensuring the smooth operation of our software applications by analyzing and resolving client-reported issues. You will be responsible for managing inbound and outbound client communications, providing prompt responses and resolutions to...

  • Production Support Engineer

    2 weeks ago

    Dallas, United States One Network Enterprises Full time

    About the job Description: As a Production Support Engineer at One Network Enterprises, you will play a crucial role in ensuring the smooth operation of our software applications by analyzing and resolving client-reported issues. You will be responsible for managing inbound and outbound client communications, providing prompt responses and resolutions to...

  • Senior IT Support Engineer

    3 weeks ago

    Dallas, United States Flexport Full time

    About Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes-from emerging brands to Fortune 500s-use...

  • Senior IT Support Engineer

    2 weeks ago

    Dallas, United States Flexport Full time

    About Flexport: At Flexport, we believe global trade can move the human race forward. That's why it's our mission to make global commerce so easy there will be more of it. We're shaping the future of a $8.6T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes-from emerging brands to Fortune 500s-use...

  • Senior Software Engineer

    6 days ago

    Dallas, United States SpringbokIT Full time

    he Senior Software Engineer plays a crucial role in contributing to software design, development, and overall product lifecycles. Collaborating within a diverse team, the Senior Software Engineer engages in creating, supporting, and deploying production applications, with an onsite presence three days a week. PRIMARY DUTIES: Generate high-quality code...

  • Senior Platform Engineer-Product Owner

    2 weeks ago

    Dallas, United States Raytheon Full time

    Date Posted: 2024-06-05 Country: United States of America Location: CO102: 16800 E Centretech Pkwy,Aurora 16800 East Centretech Pkwy Building S75, Aurora, CO, 80011 USA Position Role Type: Onsite Position Title: Senior Platform Engineer – Product Owner At Raytheon, the foundation of everything we do is rooted in our values and a higher calling – to help...

  • Senior Business Data Analyst- Customer Services/Support and Product

    4 weeks ago

    Dallas, United States edgecomputingassociation.com Full time

    Location Dallas, Texas , United States Job Description Position: Senior Business Data Analyst Location: Remote within United States Zscaler is building a data platform to serve as the single source of truth for all data and reporting needs of its cross-functional business teams. The ideal candidate for this role will be someone with a passion for working...

  • Senior Facilities Engineer

    2 months ago

    Dallas, United States CSI Recruiting Full time

    Job Description CSI Recruiting is working with a Dallas-based E&P firm in their search for a Senior Facilities Engineer. Client is specifically seeking current or recent experience working as a Facilities Engineer focused on Permian Basin assets, as that region will be the primary concentration of the role.Our client maintains a professional and...

  • Senior Software Engineer

    1 month ago

    Dallas, United States SpringbokIT Full time

    he Senior Software Engineer plays a crucial role in contributing to software design, development, and overall product lifecycles. Collaborating within a diverse team, the Senior Software Engineer engages in creating, supporting, and deploying production applications, with an onsite presence three days a week. PRIMARY DUTIES: Generate high-quality code...

  • Senior Software Engineer

    2 weeks ago

    Dallas, United States SpringbokIT Full time

    he Senior Software Engineer plays a crucial role in contributing to software design, development, and overall product lifecycles. Collaborating within a diverse team, the Senior Software Engineer engages in creating, supporting, and deploying production applications, with an onsite presence three days a week. PRIMARY DUTIES: Generate high-quality code...