Streets Response Team Field Supervisor

Position Title:

Streets Response Team Field Supervisor

Job Description:

Reporting to the Public Services Operations Supervisor, incumbent responds to emergency and routine situations within the jurisdiction of the Salt Lake City Public Services Department. Directly supervises and assigns tasks and schedules to work group. Provides training, orientation and ongoing support to subordinate workers in equipment use, procedures and safety practices. Resolves service requests by taking appropriate action or referring request to appropriate agency for resolution and communicates with and provides follow-up to other divisions and departments.

Position Salary Range:

$25.93 - $35.36/hr based on qualifications and experience.

This position is eligible for full city benefits, including:

Health Insurance (95% of premium paid by city)

Dental, Vision and Life Insurance

Paid vacation and personal leave

Six weeks of paid parental leave from day 1 of employment

Retirement contributions toward a pension plan and/or 401(k)

A robust Employee Assistance Plan (EAP)

Up to $4,000 tuition reimbursement annually

Discounted supplemental benefits like pet insurance and legal services

Key Responsibilities:

Provides immediate emergency and routine assistance in response to calls from residents of Salt Lake City and other city departments, utility companies, various state/county/city agencies along the Wasatch Front.

Answers incoming calls and determines appropriate level of response to service calls, such as snow and ice complaints, fire control support and neutralizing nonhazardous spills, remove downed trees from city right of way, barricade hazards such as road failures and work sites for public services crews, replace downed traffic signs, board and secure damaged city buildings, respond to maintenance problems at city owned parks, perform snow removal duties, collect garbage from designated areas, secure city parks and city storage areas, replace grates and remove debris from storm drainage system and stock pedestrian crosswalk flag holders. Maintains and monitors protected biking routes and the Central Business District sweeping on a monthly basis as weather permits.

Acts a key point of contact for Public Services for after-hours emergencies for multiple City departments and divisions and is tasked with making decisions for the appropriate response, including equipment, Working with SLC PD, and SLC FD for a wide variety of issues. Reports zoning ordinance and hazardous material violations to OSHA, EPA, Salt Lake City County Board of Health, or the appropriate agency for resolution and provides constant communication and follow-up with leadership of other divisions and departments pertaining to the responses and actions of the Streets Response Team (SRT).

Operates various types of city owned equipment requiring commercial driver’s license. Equipment includes but is not limited to, heavy trucks including semi’s with trailers and “bobtails,” automated garbage collection trucks, bulldozer, aerial lift truck, backhoes, track hoe and other earth moving equipment, fuel tanker, street sweepers, snowplows, and salt/sand spreaders.

Uses various hand tools, power tools, torches and hoists to board and secure damaged buildings, repair or shutoff water pipes, remove debris from roadway, cut and remove damaged tree’s, reinstall maintenance access covers, repair or secure roadway tie ins and rebar.

Oversees maintenance, status and condition of all equipment within the team. Monitors and maintains adequate quantities of all inventory within the team including all team members inventory of tools and PPE. Forecasts inventory needs and orders appropriately. 

Independently supervises and leads SRT crew and coordinates and communicates with day supervisors and crew of actions and responses the SRT has taken for service requests, at times remotely and is utilized by the crew for assistance in finding resolutions to issues even while not on shift.

Assigns personnel and equipment for individual projects and performs daily supervision at the work site. May be requested to participate in employee selection process and yearly performance evaluations. May be required to evaluate subordinates regarding procedures, processes, safety practices and maintenance of tools and equipment. Creates monthly schedule for the SRT that is accurate, corresponds with special events, and provides for any personal adjustments and changes due to unforeseen issues, weather, and holidays.

Keeps records and logs of significant calls and incidents during work shift. Performs detailed accident investigations for department after hours. Receives request for service orders and responds to, or transmits them to the appropriate City agency, and prepares work orders for billing citizens, business and other government agencies for work performed by the Response Team. Prepares complex reports and enters pertinent information into city’s request for service system. Tracks, gathers, and outlines the documents and generates reports to support interdepartmental billing information for services provided by SRT throughout the fiscal year.

Reviews, evaluates, and may assign trouble calls and repairs and determines that jobs have been completed or need to be routed for further repairs or review. Responsible for adjusting team’s daily assignments to operate more efficiently or to adapt to changing conditions. Plans and assigns monthly routine SRT duties and creates task assignments as necessary to ensure all work is completed on time.

Trains response team members and new hires and reviews performance. Monitors crew for various training needs. Monitors employees and determines the need for corrective action regarding an employee’s work performance, punctuality, behaviors, and other workplace issues. Participates in employee selection process and performs yearly performance evaluations.

Acts a sole trainer for new hires on a very broad range of duties and ensures they are ready to operate independently in a small time frame for both summer and winter roles.

Monitors weather information and high priority snow routes. Initiates and determines the appropriate response to winter storms through discussions with a snow manager. Performs anti -icing and pre storm mitigation on established routes. Performs snow removal duties for an assigned district in accordance with the City's Snow Removal program.

Ensures all paperwork is completed by the crew and inputs all completed work into Streets Cartegraph database. Uses Microsoft Office suite to perform other job duties. Proficient in using and training with these computer and mobile platforms to complete work and communicate with other City personnel.

Performs other duties as assigned.

Minimum Qualifications:

High school diploma plus four to six years’ progressively more responsible paid work experience including heavy equipment operation or general construction maintenance.

Ability to deal with and appropriately respond to customers in adverse or emergency situations.

Demonstrated proficiency in the use of computers. Including programs used in the creation of detailed reports, activity logs and input of data into request for service system.

Demonstrated knowledge of standards, practices, materials, and methods, used by the city and state departments as well as applicable city and state codes and ordinances.

Demonstrated ability to communicate effectively orally and in writing to wide range of public officials, private contractors, health officials, city employees and the general public.

Possession of valid Class A. Utah Commercial Drivers License with Tanker endorsement.

Desired Qualifications:

Two years’ experience acting in a lead or supervisory capacity.

Prior work experience maintaining public right of way and snow removal activities for a public works or municipal program.

Working Conditions:

Moderate to heavy physical effort. Intermittent standing and uncomfortable working conditions due to dirty equipment, fumes, adverse climactic conditions, noise, heat, dust and grease. Constant exposure to traffic and other hazards associated with driving, operating equipment and working on public streets.

Exposure to stress as a result of human behavior, troubleshooting, and the possibility of 24 hour work demands in some situations.

Unconventional working hours and may be subject to call back 24 hours a day.

The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. 

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

POSITION TYPE

Full-Time

DEPARTMENT

Public Services

Full Time/Part Time:

Full time

Scheduled Hours:

40

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