Customer Service Representative Expert

2 days ago


Fife, Washington, United States Waste Connections Full time
About the Role

Murrey's Disposal, a Waste Connections company, is seeking a highly skilled Customer Service Representative Expert to join our team in Fife, WA. The successful candidate will have a strong passion for delivering exceptional customer service and experience working in a fast-paced environment.

Key Responsibilities
  • Work closely with other departments to resolve customer disputes and demonstrate proficiency in proprietary operational systems.
  • Interview customers and record interview information into a computer for customer service; communicate with customers via phone and in person to receive orders for installation, turn-on, discontinuance, or change in service.
  • Fulfill contract forms, determine charges for requested services, collect deposits, prepare change of address records, and issue discontinuance orders.
  • Utilize software applications proficiently, including MS Word and Excel.
  • Deliver services to customers in a manner that promotes goodwill, interacting with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
  • Operate in a high-call volume environment, soliciting the sale of new or additional services.
  • Cover the reception desk when necessary.

The work environment is an office setting with clean, ventilated, and well-lighted areas. Our Customer Service Experts typically have their own workstation or cubicle space, equipped with a telephone, headset, and computer.



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