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Royal Service

1 month ago

Pittsburgh, United States AccorHotel Full time

What You Will Be Doing:

  • Responsible for all PBX and dispatch functions in the hotel including internal and external calls voicemail etc.
  • Is an expert in Front Office Housekeeping POMEC InRoom Dining Food and Beverage Operations as they function as the call center of the hotel
  • Perform Quality Assurance Checks to identify trends and areas of opportunity
  • Assist with room checks and warming as required
  • Consistently offer professional engaging and friendly service
  • Resolve guest issues and inquires
  • Monitor and respond to guest inquiries via hotel text messaging platform ensuring 24 hour accessibility and response.
  • Track and coordinate Loyalty Amenities for Accor loyalty members to maintain compliance with corporate standards
  • Enter track and dispatch Engineering work order requests
  • Handle Housekeeping dispatch restaurant reservations and Lost and Found
  • Provide seamless In Room Dining order taking fully knowledgeable in the menus and the operation
  • Utilize Royal Service Manager for all calls and requests to ensure trend tracking
  • Create internal tickets for guest issues or complaints while monitoring tickets for follow up and immediate resolution
  • Generate ACDC arrival reports
  • Handle all telecom requirements and equipment
  • Review daily reports arrival VIP group following up on action items
  • Build strong rapport with support departments
  • Administer wake up calls
  • Other duties as assigned

Qualifications :

Your Experience and Skills Include:

  • Ability to work all shifts including overnights weekends and holidays
  • Previous experience in Front Office operations or PBX operations in a luxury setting an asset
  • An operational knowledge and proficiency in Front Office SystemsMicrosFidelio and Microsoft Office suite (Word Excel PowerPoint)
  • Excellent written/verbal communication coaching and interpersonal skills
  • Ability to solve problems and make rational decisions.            
  • Strong guest service orientation utilizing creative thinking
  • Excellent followup and ability to work as part of a large diverse team
  • Able to balance a variety of conflicting priorities while providing guest service
  • We are a dogfriendly property comfortability to work around animals and animal dander is necessary.
  • Frequent walking and standing during shift
  • May occasionally exert up to 25 pounds lift carry push or pull objects
  • Must have proof of valid U.S. work authorization.

Remote Work :

No


Employment Type :

Fulltime