Help Desk Analyst

4 weeks ago


Harrisburg, United States A2Zxperts Full time
C2C/1099

Job titleHelp Desk Analyst

Job typecontracthybrid

Job locationHarrisburgPA

CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS

Effectively and efficiently provide helpdesk support

Ability to quickly learn and become proficient with using a new computer system

Use complex technical training material and manuals to diagnose citizen and enduser issues

Use distance communication methods including conference call and webinar tools

Develop specific goals and plans to prioritize organize and accomplish work

Establish shortterm and longterm objectives and specify the strategies to achieve them

Proficiency in Microsoft Office Suite including Access Excel Power Point and Word

Document the status of projects

Use phone email fax and messaging to communicate

Communicate effectively in writing orally electronically and inperson

Work independently and as a part of a team

Required/Desired Skills Skill Required/Desired Amount of Experience Customer and technical support of businesscritical applications Required 5 Years Customer Service Experience Required 5 Years Federal State or Local government experience Required 0

For more information please feel free to connect at


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