Customer Success Manager

3 weeks ago

Coral Gables, Florida, United States Bakerly LLC Full time
:

About our company:

Bakerly, a happy family-owned company, is proud to be home to one of the fastest growing brands in the US food industry We are a baked goods manufacturer that places an emphasis on absolutely delicious, premium and authentic recipes that use only the very best ingredients. Our lovely offices located in Miami FL, Easton PA or San Antonio TX will make you feel right at home

Please visit our website to learn more about our delicious French crêpes, golden croissants, fluffy pancakes and our large range of outstanding French brioches.

Bakerly's Philosophy is simple: Companies don't succeed, people do so let's Work Hard, Play Hard

We are looking for a motivated individual who will actively participate in developing and supporting the Customer Success Division within the Supply Chain Department.

The Role

The Customer Success Manager within the Supply Chain Department plays a vital role in driving customer satisfaction, retention, and growth, while following costs optimization strategies. The Customer Success Manager focuses on delivering exceptional customer service, improving processes, and fostering a customer-centric culture. In this position, the Customer Success Manager is responsible for overseeing National and Food Service accounts.

Responsibilities: primary functions for this role include, but are not limited to

Manages a team of Customer Success Coordinator (s)

In charge of perfect order - order management process, ensures accuracy and timeliness in order processing, release, revision, tracking and fulfillment. Collaborates with other Supply Chain divisions to ensure smooth order flow.

Direct invoicing to client, monitors and acts on clients' deductions

Involvement in client set up within Supply Chain, SOP Supply Chain for new clients and update of existing ones

Proactively monitors and reports on KPIs for National and Food Service accounts such as order lead time, perfect order, invoice accuracy, after sale service level, customer score card etc

Provides valuable insights into customer preferences, pain points, and expectations within the Supply Chain

Strong ability to work cross functionally within Supply Chain divisions, Sales, Finance, IT and Business Intelligence

Direct communication with Clients and Sales

Reporting: Customer Success Division Manager

Requirements:

Positive attitude

Minimum of 3 years' experience in Supply Chain Customer Service, including Team Management.

Strong customer management skills with an ability to relate to customers easily and probe to understand customer challenges

Excellent written and verbal communication skills

Excellent attention to detail

Ability to problem solve and rapidly shift priorities in a fast-paced environment

Multi-tasker and independent thinker

Excellent knowledge of Power Point and Excel. Excel level required: able to process large quantities of data using spreadsheets, graphs, data tables, calculations, and automation to produce results

Experience with ERP system required. Sage X3 is a plus

Fluent English and Spanish, written and oral. French is a plus

Benefits:

Amazing company culture - we want to make every customer happy, so we want you to be happy first. We balance freedom with responsibility

Competitive base salary

Great career growth opportunity

Full health, dental and vision plans for you and your family

401K

Paid holidays



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