Associate Analyst, Annuity Operations

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Annuity Operations Associate supports our Financial Advisors, their assistants and internal business partners in the purchase of annuities via the Annuity Order Entry (AOE) platform. This individual is part of a specialized operations team supporting annuity processing volumes of approximately 1000 orders submitted daily. The operations team is responsible for all oversight,audit and processing of daily tasks to support the Annuity order entry platform and its users. In addition to operational tasks, the associate will be responsible for making outbound calls to Advisors regarding annuity purchases or corrections, answers questions regarding annuity products or policies and must be familiar with standard concepts, practices, and procedures within annuity industry. They will also provide support to the Annuity Service Experience team, internal and external partners by identifying, researching and resolving or reporting technical problems received via email or inbound phone requests, while properly documenting, tracking, and monitoring issues to ensure timely resolution.

Responsibilities:

• Perform operational tasks as they are assigned and provide necessary training to peers to help strengthen the overall department knowledge. Tasks include, but are not limited to AOE Tier 2 mailbox, Trade Busts and oversight reports assigned by Sr Management.
• Make outbound calls to Advisors regarding annuity purchases or corrections, answers questions regarding annuity products or policies.
• Review and processing of Letter of Indemnities for initial processing to disbursement and payouts, including partnering with Supervisisory Principal, Management, Accounts Payable and Client Compensation to ensure proper billing and level of oversight Assist with M&A support through project and onboarding work that needs to be completed when requested Maintain a high-level
• knowledge of LPL processes and system platforms as they relate to annuity purchases, corrections and operations.
• Provide SME support to team members when needed Provide feedback regarding process workflow for purpose of increasing efficiencies and identifying potential areas for improvement (i.e. leaning in with curiosity) Triage escalations reported by front line team, AOE Tier 2 mailbox, team chat or assigned by management. Escalate any escalations that are above knowledge level to next level of support.
• Follow up with communications to close out the escalated requests and provide training to the team when needed.
• Perform UAT testing and onboarding of new products, product/platform updates for AOE by partnering with carriers, vendors and internal business partners, as needed or assigned.
• Provide status reporting of all onboarding updates/issues and properly communicate to all involved. Assist the front line team with inbound calls to help maintain SLA, provide excellent customer service and answer questions in the team chat.
• Ability to lean in when escalated service levels require shift if priorities.
• Supports tasks that are dedicated to annuity projects and initiatives through collaboration with internal and external partners.
• Mitigate risk by completing any company required training, properly escalating issues and following department policies and procedures.
• Support inbound call volume when we are experiencing high volume or when queuing.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• Understanding of the annuity/trade workflow focusing on commissions, rep IDs, carrier partnership and forms.
• 1-2 years of relevant experience (financial operations, annuity service or call center preferred)
• High school diploma

Core Competencies:

• Basic macro use
• Basic Excel skills including filtering, data entry and report review
• Basic business written and verbal communication skills
• Strong attention to details
• Strong client focus
• Strong work ethic
• Strong organizational skills
• Analytical and critical thinking skills
• Commit to owning the customer experience by driving satisfaction to high levels and adhering to our corporate values

Preferences:

• Software/Systems Skills Required/Preferred: MS Office, BETA, ClientWorks, ServiceWorks, Nice, Documentum, Electronic Order Entry
• Bachelor's degree
• Understanding of lean six sigma preferred.

Pay Range:

$23.08-$34.62/hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offerWhy LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at

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