Client Service Analyst

4 weeks ago

Chicago, Illinois, United States Circana Full time
Client Service Analyst III

Let's be unstoppable together

Circana (formerly IRI and NPD) is the leading advisor on the complexity of consumer behavior. Through unparalleled technology, advanced analytics, cross-industry data, and deep expertise, we provide clarity that helps almost 7,000 of the world's leading brands and retailers take action and unlock business growth. We understand more about the complete consumer, the complete store, and the complete wallet so our clients can go beyond the data to apply insights, ignite innovation, meet consumer demand, and outpace the competition.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and inclusion as we believe in the undeniable strength that diversity brings to our business, employees, clients, and communities (with us you can always bring your full self to work). Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Learn more at

What will you be doing?
  • Key point of client contact for service-related requests or issues.
  • Ability to build and leverage mutually beneficial relationships and networks internally.
  • Effectively synthesizes content written and orally.
  • Demonstrated resiliency and sound judgment in dealing with business and corporate challenges.
  • Able to engage in a service-focused manner with clients when helping solve/manage content deliverables.
  • Strong project management and process skills.
  • Able to effectively work with virtual and diverse teams (i.e. GOC).
  • Demonstrated communication and interpersonal skills.
  • Demonstrated ability to learn and utilize various computer software, including MS Excel.
  • Ability to escalate issues to the right people appropriately.
  • Administrative accountability-correctly tracks time and expenses using IRI systems, adheres to corporate policies, meets deadlines on corporate initiatives such as talent management.
Job Responsibilities
  • Manage content delivery for client; including Content Delivery Client Satisfaction
  • Support exceeding revenue by high quality service delivery and data
  • Coordinate and execute high quality on-going analytic and ad-hoc requests
  • Work very closely with our clients to produce ad hoc reports and presentations across strategic and tactical top-line applications
  • Use strong analytical skills to consult with our client's sales, category management and brand and trade marketing groups
  • Identify and develop Circana service opportunities with client
  • Utilize creativity in identifying new techniques and processes
  • Establish and track critical metrics to measure progress against quality initiatives
  • Develop and leverage strong, collaborative relationships with ITO and Delivery teams
  • Liaison with GOC teams
  • Ensure high level coordination between Business Development and CI (including GOC).
Requirements
  • 3-5+ years of experience
  • Consumer Packaged Goods (CPG) company experience a plus
  • Demonstrated expertise in translating data and analysis into relevant implications
  • Ability to handle multiple requests/actions needed (multi-tasking skills)
  • Experience with data
  • Strong Communication skills, both written and verbal
  • Demonstrated problems solving skills
  • Strong project management and process skills
  • Able to engage in consultative manner with clients when helping solve/manage content deliverables
  • Bachelor degree preferred
Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
  • Stay Curious: Being hungry to learn and grow, always asking the big questions
  • Seek Clarity: Embracing complexity to create clarity and inspire action
  • Own the Outcome: Being accountable for decisions and taking ownership of our choices
  • Center on the Client: Relentlessly adding value for our customers
  • Be a Challenger: Never complacent, always striving for continuous improvement
  • Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect and integrity
  • Commit to each other: Contributing to making Circana a great place to work for everyone
Location

This position can be located in the following area(s): Remote

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