Vice President, AI- Solutions

4 days ago

Remote, Oregon, United States Foundever™ Full time

Remote-US

Job Summary

To support the acceleration of the company's growth and sales development in the US Market, FoundeverTM is looking for an ambitious and dynamic VP, of AI Solutions. This candidate should have deep expertise in AI technologies, be comfortable in partnering with Business Development, assisting in strategic client meetings as both AI advocate and technical advisor. You should be experienced in assessing Clients' needs and translating these into a refined solution, capable of delivering an ROI for both the client as well as FoundeverTM.

Reporting to the Chief AI Officer / VP, Head of Solutions, US Market, you will work closely with the Foundever Solutions Teams, Sales Leaders and Product Organization. You will animate the AI Strategy for the solutions community, ensuring that we provide cohesive support to Foundever teams and that our AI offers demonstrate value to our clients and Foundever, enabling AI to drive revenue and EBITDA growth for FoundeverTM

About Foundever TM

FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

  • Winner of Comparably's Award for Best Global Culture in 2022 and 2021
  • Gold Stevie Award Winner for Great Employers
  • We foster an exciting culture of creativity, connection, and commitment.

Read more about our culture: FoundeverTM Stories.

Responsibilities

  • You will be responsible for building AI solutions, business cases and commercial constructs integrating AI solutions into our core offer communicating a cohesive story that paints a vision for the client and articulates a clear value proposition.
  • Lead client conversations to understand business challenges and objectives.
  • Help clients and FoundeverTM to define the best strategy to drive change.
  • Support the business development and solutions teams on proposals, documentation, and pricing.
  • Ensure that proposals meet the client's requirements and differentiate FoundeverTM.
  • Present proposals to customers alongside FoundeverTM business development, account management and leadership
  • Ensure projects are feasible, deliverable, profitable for the business and aligned with the group strategy.
  • Act as an AI subject matter expert, supporting business development and account management during client meetings.
  • Provide ongoing expertise to customers during and post project implementation.
  • Support Customer Success leaders in driving client value over the contract lifecycle.
  • Support the Product team in understanding market needs and setting roadmap priorities.
  • Maintain a knowledge of both AI technologies and business trends and be a step ahead in the direction the customer service industry is heading.
  • Act as the market AI Advocate, which may include public speaking engagements, analyst briefings, conference attendance and representing the company in professional organizations.

Qualifications:

  • Minimum Bachelor's degree or equivalent experience
  • 5+ years of industry-related experience, ideally including a combination of contact center, business development, product management, project management, demonstrable experience of driving value through AI and experience in the digital, software or consulting CX industry
  • 7+ years' experience partnering with sales and/or account management
  • Excellent conversational and written knowledge in English
  • Comprehensive knowledge of external market intelligence and strategies related to AI solutions (competitors, trends, etc.)
  • Ability to influence, communicate, and motivate clients to make a purchasing decision
  • Deep understanding of how to drive customer experience metrics
  • Ability to anticipate, be proactive, take initiative and make decisions
  • Ability to innovate and design new solutions
  • Demonstrates emotional intelligence
  • Knowledge of business development process & and experience growing a business
  • Analytical and goal-oriented mindset
  • Teamwork, a known collaborator that drives cross functional partnership
  • Adaptability and flexibility

Travel:

  • Availability to travel up to 60% domestic and international.
  • Capable of regular travel in North/South America and Asia, occasional travel to Europe or other regions as required.
  • Flexibility to adapt work location based on demands.

Our Perks:

  • Competitive salaries, benefits, 401K contribution matching and paid time off.
  • Onsite and remote work at home available (depending on the market).
  • Growth opportunities through various development programs.
  • Employee discounts.
  • Excellent work culture.

Pre-employment Requirements:

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

  • Vice President of Implementation

    1 month ago

    Remote, Oregon, United States Iodine Software Full time

    Vice President of Implementation & Support Join us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are:Iodine is an enterprise AI company that is championing a radical rethink of how to...

  • Vice President of Implementation

    4 weeks ago

    Remote, Oregon, United States Iodine Software Full time

    Vice President of Implementation & Support Join us. Let's make a direct impact in healthcare.Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care.Who we are:Iodine is an enterprise AI company that is championing a radical rethink of how to...

  • Vice President, Information Security

    1 month ago

    Remote, Oregon, United States InvoiceCloud Full time

    About InvoiceCloud: InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement,...

  • Vice President, Information Security

    4 weeks ago

    Remote, Oregon, United States InvoiceCloud Full time

    About InvoiceCloud: InvoiceCloud is a leading provider of online bill payment services. Founded in 2009, the company has grown to be one of the leading disruptors in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions put customer experience first. By switching to InvoiceCloud, clients can improve customer engagement,...

  • Vice President, Corporate Marketing

    4 weeks ago

    Remote, Oregon, United States Iodine Software Full time

    Vice President, Corporate Marketing Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...

  • Vice President, Corporate Marketing

    4 weeks ago

    Remote, Oregon, United States Iodine Software Full time

    Vice President, Corporate Marketing Join us. Let's make a direct impact in healthcare. Being an Iodine employee means becoming part of something bigger: using clinical AI technology to drive smarter healthcare processes and positively impact patient care. Who we are: Iodine is an enterprise AI company that is championing a radical rethink of how to create...

  • Area Vice President, Enterprise Sales

    4 weeks ago

    Remote, Oregon, United States Motive Full time

    Who we are:Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you...

  • AI Solutions Architect

    4 days ago

    Remote, Oregon, United States Makpar Full time

    Who we are:Makpar is a team of innovators and consultants deploying cutting edge technologies for the federal government. We help our clients achieve their business and operational goals by solving complex problems through experience and intellect and build sustainable solutions that last. If you are driven and looking to tackle complex and critical client...

  • Vice President of Business Development

    2 weeks ago

    Remote, Oregon, United States Bounteous Full time

    Bounteous x Accolite makes the future faster for the world's most ambitious brands. Our services span Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing. We are guided by Co-Innovation, our proven methodology of collaborative partnership. Bounteous x Accolite brings together 5000+ employees spanning North America,...

  • Director of Solution Engineering

    4 days ago

    Remote, Oregon, United States Shield AI Full time

    Introduction to Shield AIFounded in 2015, Shield AI is a venture-backed defense technology company whose mission is to protect service members and civilians with intelligent systems. In pursuit of this mission, Shield AI is building the world's best AI pilot. Its AI pilot, Hivemind, has flown a fighter jet (F-16), a vertical takeoff and landing drone...

  • Vice President of Investor Relations

    1 month ago

    Remote, Oregon, United States Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Generative AI Solutions Architect

    4 weeks ago

    Remote, Oregon, United States Mission Cloud Full time

    As a Generative AI Consultant, you will report to the Practice Lead, Data, Analytics & Machine Learning. You will leverage the power of generative AI models to help clients solve challenges across industries. You will design and propose solutions, help clients understand how the models will benefit them, and lead a team of engineers to implement projects,...

  • Generative AI Solutions Architect

    1 month ago

    Remote, Oregon, United States Mission Cloud Full time

    As a Generative AI Consultant, you will report to the Practice Lead, Data, Analytics & Machine Learning. You will leverage the power of generative AI models to help clients solve challenges across industries. You will design and propose solutions, help clients understand how the models will benefit them, and lead a team of engineers to implement projects,...

  • Generative AI Solutions Architect

    2 weeks ago

    Remote, Oregon, United States Mission Cloud Full time

    As a Generative AI Consultant, you will report to the Practice Lead, Data, Analytics & Machine Learning. You will leverage the power of generative AI models to help clients solve challenges across industries. You will design and propose solutions, help clients understand how the models will benefit them, and lead a team of engineers to implement projects,...

  • Generative AI Solutions Architect

    4 weeks ago

    Remote, Oregon, United States Mission Cloud Full time

    As a Generative AI Consultant, you will report to the Practice Lead, Data, Analytics & Machine Learning. You will leverage the power of generative AI models to help clients solve challenges across industries. You will design and propose solutions, help clients understand how the models will benefit them, and lead a team of engineers to implement projects,...

  • Vice President of Investor Relations

    4 weeks ago

    Remote, Oregon, United States Icertis Full time

    With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what's possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...

  • Lead Product Management AI Solutions

    1 month ago

    Remote, Oregon, United States J.D. Power Full time

    Title: Lead Product Management AI Solutions - AutoLocation: Detroit, MIReports To: Chief Digital Officer J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been...

  • Lead Product Management AI Solutions

    4 weeks ago

    Remote, Oregon, United States J.D. Power Full time

    Title: Lead Product Management AI Solutions - AutoLocation: Detroit, MIReports To: Chief Digital Officer J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been...

  • Vice President, Data Engineering

    1 month ago

    Remote, Oregon, United States DAT Freight & Analytics Full time

    About DATDAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who depend on...

  • Vice President, Product

    5 days ago

    Remote, Oregon, United States Onbe Full time

    Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for "on behalf." Because that's exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with...