Area Manager

3 weeks ago

Chicago, Illinois, United States Diligent Robotics Full time

What we're doing isn't easy. But nothing worth doing ever is.

We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing operations arm.

As a dynamic professional with robust leadership skills, strategic thinking, and a passion for operational excellence, the Robot Services Area Manager will play a key role in the continued and future success of new and existing Hospitals. Leading teams of Clinical Robot Technicians, Technical Support Specialist, and Clinical Robot Associates, you will be the point of contact of communication with internal and onsite stakeholders. This customer service/operations/management position requires someone dedicated to putting the customer first, managing people effectively, and excelling in creative problem-solving.

This role, based in Chicago, IL, demands frequent travel to multiple sites and reports directly to the Regional Manager.

What You'll Be Doing/Responsibilities

Leadership: Setting Goals and Modeling Teamwork

  • Set clear goals for Robot Services teams aligned with organizational objectives.
  • Develop organizational capabilities for continuous service functionality improvement.
  • Model effective teamwork and communication across teams and departments.
  • Communicate clearly, concisely, and accurately for effective on-site operations.
  • Communicating with clients to ensure their needs are understood and addressed
  • Area Managers will be expected to adapt and change with the role as the company sees fit.

Planning and Execution: Driving Operational Excellence

  • Develop and implement site-specific plans aligned with regional and organizational Robot Services initiatives.
  • Meticulously manage day-to-day operations for seamless functioning of the robot services team.
  • Manage shift schedules, time-off requests, and holidays for full coverage.
  • Measure and report on key performance indicators to evaluate team performance.
  • Follow up on plan execution to foster a culture of accountability.
  • Strategically oversee and enhance monthly recurring revenue and gross margin performance across multiple sites.

Business Requirements: Functional Expertise

  • Utilize functional expertise to handle operational requirements for designated hospitals.
  • Collaborate with Growth colleagues to assess and report on fleet utilization.
  • Identify opportunities for fleet expansion and additional use cases based on business needs.
  • Work cross functionally and effectively with other teams within a shared incentive structure
  • Area Managers will be the liaison between the hospital and Diligent and will be expected to curate and present business slide decks to key internal/external stakeholders.
  • Expertise in handling any client complaints, working to find solutions to any client issues and managing other departments to foster a positive client-company relationship.

Partner Development & Team Building: Coaching and Feedback

  • Onboard, train, and evaluate team members for skill development and retention.
  • Foster a positive work environment and pride in organizational success.
  • Organize quarterly team-building activities to strengthen cohesion.
  • Build strong relationships with Diligent's clients and key stakeholders.

Preferred qualifications

  • Applicable operations experience.
  • Experience managing multiple sites/teams.
  • Retail or healthcare experience (e.g., retail store management, clinical operations, clinical research, healthcare project management).
  • Customer service industry experience.
  • Experience with account and/or project management.
  • Supervisory/Team Lead/Management experience.

What You'll Need: To succeed in this role, you must demonstrate

  • Effective Communication: Both for onsite stakeholder discussions and team members.
  • Delegation: Properly assigning tasks to reliable team members.
  • Organization: Being well-informed on everything that is going on.
  • Dependability: Ensuring no action item falls through the cracks.
  • Admirable Work Ethic: Willingness to be available, even on nights and weekends.
  • Conflict-Resolution Skills: Handling team conflict with a positive, customer service-oriented attitude.
  • Integrity: Instilling trust in your team and ensuring they trust you.
  • Decisiveness: Making decisions independently when necessary.
  • High-Touch Customer Service: Being a relationship management through-line.
  • Creativity: Problem-solving with an ability to think outside the box for client needs.
  • Time Management: Ensuring projects are completed on schedule.

This position offers a unique opportunity to contribute to the growth of a cutting-edge robotics company, impacting healthcare operations across diverse hospital sites. If you are a strategic leader with a passion for operational excellence, we invite you to apply for this challenging and rewarding role.

  • Area Manager, Managed IT Services

    2 months ago

    Chicago, Illinois, United States Connection Full time

    Area Manager, Managed IT ServicesBe part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.Remote, ILCONNECTIONAt Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud,...

  • Area Revenue Manager

    2 weeks ago

    Chicago, Illinois, United States First Hospitality Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesAbout this job... Area Revenue Managers are highly strategic, data-driven, and analytical...

  • Area Revenue Manager

    3 weeks ago

    Chicago, Illinois, United States First Hospitality Full time

    What's in it for you...Insurance enrollment available from DAY 1Paid time off available from DAY 1Holiday pay available from DAY 1401(k) enrollment after 30 daysHotel and travel discounts at worldwide destinationsProfessional development and promotion opportunitiesAbout this job... Area Revenue Managers are highly strategic, data-driven, and analytical...

  • Area Director of Revenue Management

    2 weeks ago

    Chicago, Illinois, United States HHM Hotels - Midwest Region Full time

    OverviewOpportunity: Area Director of Revenue ManagementDevelop room sales and distribution strategies and coordinate revenue management processes and procedures maximizing revenue for a group of hotels.Your Growth PathRegional Director of Revenue Management – Vice President of Revenue ManagementYour FocusesControl room rates and availability in accordance...

  • Area Director of Revenue Management

    3 weeks ago

    Chicago, Illinois, United States HHM Hotels - Midwest Region Full time

    OverviewOpportunity: Area Director of Revenue ManagementDevelop room sales and distribution strategies and coordinate revenue management processes and procedures maximizing revenue for a group of hotels.Your Growth PathRegional Director of Revenue Management – Vice President of Revenue ManagementYour FocusesControl room rates and availability in accordance...

  • Area Customs Brokerage Development Manager

    2 weeks ago

    Chicago, Illinois, United States Kuehne Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Chicago branch is looking for a new Area Customs Brokerage Development Manager to join our Customs team. Your Role The Area Customs Brokerage Development...

  • Area Customs Brokerage Development Manager ZZ-D

    2 months ago

    Chicago, Illinois, United States Kuehne Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Chicago branch is looking for a new Area Customs Brokerage Development Manager to join our Customs team. Your Role The Area Customs Brokerage Development...

  • Neuroscience Area Sales Manager

    3 weeks ago

    South Chicago Heights, Illinois, United States Lundbeck Full time

    Territory: Upper Midwest - NeuroscienceTarget cities for territory include Chicago, Indianapolis, Milwaukee & Minneapolis- will consider candidates who live within 100 miles of territory boundaries with access to a major airport. Territory boundaries include: Indianapolis & Gary, IN, Chicago & Rockford, IL, Wisconsin, Iowa, Minnesota & North Dakota....

  • Neuroscience Area Sales Manager

    2 weeks ago

    South Chicago Heights, Illinois, United States Lundbeck Full time

    Territory: Upper Midwest - NeuroscienceTarget cities for territory include Chicago, Indianapolis, Milwaukee & Minneapolis- will consider candidates who live within 100 miles of territory boundaries with access to a major airport. Territory boundaries include: Indianapolis & Gary, IN, Chicago & Rockford, IL, Wisconsin, Iowa, Minnesota & North Dakota....

  • Area Sales Director

    3 weeks ago

    Chicago, Illinois, United States Amgen Full time

    HOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products...

  • Area Sales Director

    2 weeks ago

    Chicago, Illinois, United States Amgen Full time

    HOW MIGHT YOU DEFY IMAGINATION?If you feel like youre part of something bigger, its because you are. At Amgen, our shared missionto serve patientsdrives all that we do. It is key to our becoming one of the worlds leading biotechnology companies. We are global collaborators who achieve togetherresearching, manufacturing, and delivering ever-better products...

  • Area Leader of Growth

    2 weeks ago

    Chicago, Illinois, United States Raising Cane's Full time

    At Raising Cane's Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing company....

  • Area Leader of Growth

    2 weeks ago

    Chicago, Illinois, United States Raising Cane's Full time

    At Raising Cane's Chicken Fingers we serve only the best tasting and most craveable chicken finger meals. It's our ONE LOVE. Our Crew makes it happen, our Culture makes it unique and the Community makes it all worthwhile. Every talented Crewmember in our Restaurant Support Office (RSO) is important to our success and a value to our rapidly growing company....

  • Service Area Director

    3 weeks ago

    Chicago, Illinois, United States Danaher Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • Service Area Director

    2 weeks ago

    Chicago, Illinois, United States Danaher Full time

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look.At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds,...

  • Public Area Housekeeper

    3 weeks ago

    Chicago, Illinois, United States The Westin Chicago River North Full time

    Additional Information Overnight Shift Job Number Job Category Housekeeping & LaundryLocation The Westin Chicago River North, 320 N Dearborn St, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryClean public and employee restrooms and showers. Clean glass in public and...

  • Public Area Housekeeper

    2 weeks ago

    Chicago, Illinois, United States The Westin Chicago River North Full time

    Additional Information Overnight Shift Job Number Job Category Housekeeping & LaundryLocation The Westin Chicago River North, 320 N Dearborn St, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryClean public and employee restrooms and showers. Clean glass in public and...

  • Area Travel Industry Sales Manager

    1 week ago

    Chicago, Illinois, United States First Hospitality Full time

    What's in it for you...Competitive compensation packageHotel discount at locations worldwidePaid time off and holiday pay incentivesProfessional development and promotion opportunitiesFull benefit options availableHealth benefits kick in Day 1401(k) available for all associatesAbout this job... Sales Managers are the energetic, positive, tenacious, and...

  • Public Area Attendant

    3 weeks ago

    Chicago, Illinois, United States Marriott Marquis Chicago Full time

    Job Number Job Category Housekeeping & LaundryLocation Marriott Marquis Chicago, 2121 South Prairie Avenue, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryClean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in...

  • Public Area Attendant

    2 weeks ago

    Chicago, Illinois, United States Marriott Marquis Chicago Full time

    Job Number Job Category Housekeeping & LaundryLocation Marriott Marquis Chicago, 2121 South Prairie Avenue, Chicago, Illinois, United States VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPosition SummaryClean public and employee restrooms and showers. Clean glass in public and employee areas. Clean floor surfaces in...