employment security program representative

3 weeks ago

Lombard, Illinois, United States State Of Illinois Full time

Agency :
Department of Employment Security

Closing Date/Time: 06/12/2024

Salary:
Anticipated starting salary $4,439 monthly; Full range $4,439 - $6,377 monthly

Job Type:
Salaried

County:
DuPage

Number of Vacancies: 8

Plan/BU:
RC062

This is an Upward Mobility position


This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web website. State of Illinois employees should click the link near the top left through the SuccessFactors employee career portal.

Applications submitted or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number

37502

Position Overview


The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results oriented individual to serve as a Program Representative.

Responsibilities include providing services related to unemployment insurance benefits, such as determining unemployment insurance claims eligibility, and providing employment services.

This position provides a great opportunity for someone who has a strong knowledge of federal and state laws pertaining to employment and Unemployment Insurance (UI) eligibility and is dedicated to ensuring UI benefit accuracy.

The ideal candidate for this position will have excellent organizational skills and have experience assisting clients in an employment service program, social service program or related area providing employment, human resource development or social welfare services.

IDES offers a competitive compensation plan, excellent benefits, and a pension program.

We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers.

Essential Functions

  • Under general supervision, for an assigned area, serves as a Program Representative for the Illinois Department of Employment Security (IDES)
  • Performs functions related to receipt, review, entry, analysis and resolution of all types of routine, complex and special claims on benefit entitlement programs administered by the Illinois Department of Employment Security (IDES)
  • Assists clients with various programs and services offered by the Illinois Department of Employment Security (IDES) and partner agencies
  • Adjudicates monetary and nonmonetary benefit claim issues, providing eligibility determinations for routine, initial or continued claims
  • Advises clients on work attitudes, habits, relationships and attire as related to a specific job referral
  • Establishes and maintains activity reports to demonstrate work activity and detail time charging
  • Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above
Minimum Qualifications

  • Requires knowledge, skills and mental development equivalent to four (4) years of college with academic background in social/behavioral sciences or business; OR
Requires two (2) years (3,000 work hours) of experience as a department intermittent staff member and a minimum of two (2) years college credits completed with passing grades in social/behavioral sciences or business; OR
Requires four (4) years (6,000 work hours) as a department intermittent staff member.


Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.

Conditions of Employment

  • Requires an Illinois State Police background check and self-disclosure of any criminal history.
  • Requires ability to travel in the performance of duties, with overnight stays as appropriate.
  • This position is considered light work as defined by the U.S. Department of Labor (20 CFR b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds. This job may require a good deal of walking or standing, or involves sitting most of the time with some pushing and pulling of arm or leg controls.
  • Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
  • The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours:
Monday-Friday 8:30am-5:00pm

Work Location:

747 E 22nd St., Suite 150, Lombard, IL 60148

Posting Group:
Social Services

This title is within the Upward Mobility Program.

General Program information can be found by clicking on the Upward Mobility Program link or for specific title information at UMP Title Descriptions.

There are three categories of UMP titles: 1) certificate titles which require passing a written proficiency exam; 2) credential titles which require the possession of a specified college degree and/or licensure; and 3) dual titles for which a certificate may be earned by following either the certificate or credential pathway.

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS
Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.


State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the Illinois.jobs2web homepage in the blue ribbon.


Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web homepage in the blue ribbon.

If you have never before signed in, you will be prompted to create an account.

If you have questions about how , please see the following resources:

State employees:
Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees:
on Illinois.jobs2web – click "Application Procedures" in the footer of every page of the website.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s).

You may receive emails from the following addresses:
-donotreplySIL
  • P1.
ns2cloud
-systemsSIL
  • P1.
ns2cloud

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