Trust and Safety Analyst

1 month ago

Austin, Texas, United States Auctane Careers Full time

About us

At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, Shipsi, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the role

The candidate will be responsible for various duties including evaluating accounts for fraudulent activity, identify new fraud patterns and recommend methods to address them, and preparing periodic reports. This position can work remote for qualified candidates.

Qualifications - To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Customer Support department works 24 hours - 7 days a week. All Shifts available

(Training is approximately 4 weeks during day shift-via zoom for remote.)

What will you be doing?

Monitor, research and resolve internal fraud alert queues, and the appropriate queues within established service levels.
Communicate with customers by taking inbound or making outbound calls.
Provide world-class Customer Care via phone, e-mail, and other communication channels.
Perform account research and process requests received from the Customer Care department.
Perform periodic analysis of fraud screening results
Assist in the creation and implementation of new fraud screening rules
Work closely with other departments within the company.

What are we looking for?
Undergraduate degree from an accredited university is preferred.
Minimum of one (1) year of experience as a Fraud Analyst - e-commerce environment a plus.
Strong quantitative and analytical skills
Strong communication and people relationship skills
Comfortable with multi-tasking and privatization and able to work in an independent, efficient and effective manner in a fast-paced environment
Strong attention to detail
Strong organizational and time management skills
Ability to work with minimal supervision.

What do we offer?
Discount on your personal shipment orders via and GlobalPost.
Charitable donation matching We are happy to support your initiatives by duplicating the amount donated.
Volunteer day. You can take 1 day off per year in order to participate in volunteering activities We will love to see some pictures in our slack
Referral Fee We need your support in hiring top-class talent We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn't mean you shouldn't enjoy your free time
An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
Company events Work hard, play hard We do our best every day, even at our regular team-building events.
Internal and external training, free access to online training platforms such as LinkedIn Learning.
We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
We offer 10 paid days off for U.S. holidays throughout the year
Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
Take the reins of your time off with our flexible PTO policy – because work-life balance should always be in your hands
Attractive office space in the heart of central Austin, Texas (free drinks, snacks...)
Indulge in weekly catered lunches at our office – a delicious perk to fuel your work.
Free garage parking directly across from the office building.
Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
We offer a gym discount program to help you stay fit and healthy
Find your zen right at the heart of our Austin office with weekly onsite yoga sessions – because balance is key to our vibrant workplace culture
401k employer matching program – because your future deserves a friendly boost
We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
We've got your furry friend covered with pet insurance discounts.
Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
Get ready for hassle-free healthcare from the comfort of your couch – we offer free Telehealth services to keep you feeling your best
Treat yourself to relaxation on the regular – enjoy a monthly discount at Massage Envy.
Get ready to rock our brand with style – we've got awesome company swag to offer
We conduct annual merit reviews to recognize and reward your hard work and achievements.
BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair
Health savings account employer contribution for HSA medical plan enrollees.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)
Sit for prolonged periods of time
Utilize wrist and hands for a prolonged period of time
Walk short distances
Stand for short periods
Speaking and conversing with others
Lift up to 25lbs without assistance up to chest height

Travel Requirements:
None

Equal Opportunity Employer/Veterans/Disabled

If you are based in California, we encourage you to read this important information about the Privacy Policy for California residents linked here.

  • Senior Manager, Trust and Safety Operations

    3 weeks ago

    Austin, Texas, United States Expedia Full time

    If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the...

  • Senior Product Manager, Trust and Safety

    3 weeks ago

    Austin, Texas, United States Expedia Partner Solutions Full time

    If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form. This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the...

  • Senior Product Manager, Trust and Safety

    3 weeks ago

    Austin, Texas, United States Expedia , Inc. Full time

    If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. This form is not for inquiring about a position or the...

  • Business Analyst 2

    3 weeks ago

    Austin, Texas, United States Abacus Service Corporation Full time

    Details Solicitation Reference Number 24R0011521 Customer Name Texas Department of Public Safety Category Applications/Software Development Customer Entity Name Public Safety, Texas Department of Title Business Analyst Level Business Analyst 2Estimated Hours 1,036 Number of Positions 1 # of Resumes Allowed 1 Full/Part Time Full Time Suggested Title...

  • Systems Analyst V

    3 weeks ago

    Austin, Texas, United States HEALTH AND HUMAN SERVICES COMMISSION Full time

    Job/Position DescriptionSystems Analyst VUnder the supervision of the Performance Monitoring and Analytics Manager or designee, the System Analyst V performs highly complex (senior-level) systems analyses related to data collection, reporting, data quality and database management activities to monitor, evaluate and support efforts to increase efficiencies...

  • Product Support Analyst 2

    3 weeks ago

    Austin, Texas, United States Abacus Full time

    Job Title: Atlassian Product Support Analyst Level 2Company: Texas Department of Public SafetyPosition: Product Support Analyst 2Category: Technical Services, Help Desk and OperationsNumber of Positions: 1IT Staffing Services Solicitation under Department of Information ResourcesMinimum Experience: 5 years in working with JIRA, Confluence, and other...

  • Analyst Relations Manager

    3 weeks ago

    Austin, Texas, United States IBM Full time

    IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...

  • Data Analyst/Report Writer 3

    3 weeks ago

    Austin, Texas, United States Abacus Full time

    Data Analyst/Report Writer Position at the Texas Department of Public Safety Level: Data Analyst/Report Writer 3 Estimated Hours: 200 Status: New Number of Positions: 1 Full/Part Time: Full Time The Texas Department of Public Safety is looking for a skilled Data Analyst/Report Writer 3 to join their team. The candidate must meet the qualifications for...

  • Safety Director

    1 month ago

    Austin, Texas, United States ABC Home & Commercial Services Full time

    ** $80k - $120k based on experience**Schedule: M - F / 8 hr. office (on-site) with occasional after hoursThis is NOT a remote position / local applicants or those willing to move to Austin, TX.*Reports directly to the Vice President/CFO.*This position will oversee Safety at all 5 branches as well as Satellite offices. Must be able to communicate in both...

  • Safety Director

    3 weeks ago

    Austin, Texas, United States ABC Home & Commercial Services Full time

    ** $80k - $120k based on experience**Schedule: M - F / 8 hr. office (on-site) with occasional after hoursThis is NOT a remote position / local applicants or those willing to move to Austin, TX.*Reports directly to the Vice President/CFO.*This position will oversee Safety at all 5 branches as well as Satellite offices. Must be able to communicate in both...

  • Energy Analyst I

    3 weeks ago

    Austin, Texas, United States Lower Colorado River Authority Full time

    Energy Analyst I (ERCOT Settlement) LCRA is seeking a meticulous individual with a curious mindset and a focus on customer service to fulfill the role of ERCOT Settlement Analyst. The ideal candidate will play a key role in enhancing long-term competitiveness by providing insights on settlement equations, ensuring excellence at LCRA. This position involves...

  • Data Analyst

    4 weeks ago

    Austin, Texas, United States Ingersoll Rand Full time

    Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental...

  • Business Analyst II

    3 weeks ago

    Austin, Texas, United States Texas Association of School Boards Full time

    Welcome to the Texas Association of School Boards (TASB)!Picture this: starting as a one-person organization in 1949 with the objective of advocating for excellence in public education on behalf of Texas school board members. Fast forward to today, we are a team of over 500 employees dedicated to providing purposeful resources to over 1,000 school districts,...

  • Laboratory Analyst

    3 weeks ago

    Austin, Texas, United States Lower Colorado River Authority Full time

    Laboratory Analyst - Inorganic Sample Prep - Entry Level Job No: 497968FT/PT: Full-timeRegular/Project/Seasonal: RegularLocation: Austin, TX 78744City: AustinState: TexasCategories: Operations/Maintenance (Power, Water, Transmission, Telecom), Environmental, On-site At LCRA, we are seeking a laboratory analyst to join our team Become part of a unique...

  • Customer Support Analyst

    1 month ago

    Austin, Texas, United States Iodine Software Full time

    Customer Support Analyst Iodine Software equips medical care teams with the most innovative tools to solve some of their toughest problems in clinical documentation. By leveraging new technologies like Natural Language Processing, Machine Learning, and Artificial Intelligence, our platform drives significant improvements in how hospitals document patient...

  • Senior Financial Analyst

    1 month ago

    Austin, Texas, United States HID Global Corporation Full time

    An Amazing Career Opportunity foraSenior Financial AnalystLocation: Austin, TX; Eden Prairie, MN; or Palm Beach Gardens, FL Job ID: 27479Do you proactively establish insightful analytics and have a sixth sense for business needs? Are you experienced with translating financial analysis into clear, data-driven storylines? If so, we want to hear from youWho are...

  • Sr. Financial Analyst

    3 weeks ago

    Austin, Texas, United States HID Global Full time

    An Amazing Career Opportunity foraSr. Financial AnalystLocation: Austin, TexasJob ID: 30082As the Sr. Financial Analyst for HID's Physical Access Control Solutions (PACS) Operations organization, you will take ownership of daily financial activities related to Supply Chain Operations, Distribution, and Engineering, acting as the SME for cost, savings, and...

  • Senior Applications/Systems Analyst

    1 month ago

    Austin, Texas, United States TISTA Science and Technology Corporation Full time

    Senior Applications/Systems Analyst - ECOJob ID Job LocationsUS-TX-AustinOverviewAre you a Senior Applications/Systems Analyst who would like to have a positive impact for millions of people? If so, we may have an opportunity for you TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification...

  • Data Analyst

    1 month ago

    Austin, Texas, United States Ingersoll Rand Full time

    Data Analyst BH Job ID: 1074SF Job Req ID: 10106Data Analyst Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or...

  • Personal Banker

    3 weeks ago

    Austin, Texas, United States Guaranty Bank and Trust NA Full time

    Imagine working somewhere that offers more than a steady paycheck; a place where you have ownership, employees are celebrated and growth is encouraged, both personally and professionally. At Guaranty Bank & Trust, we improve the financial well-being of our customers while delivering a "Raving Fans" experience, both for customers and employees. Job...