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Lead Deposit Operations Specialist

3 months ago

Edina, Minnesota, United States National Diversity Network Full time
Tradition Capital Bank

Edina, MN

Description:

Who We Are & Why You Will LOVE Us

You are more than just a number; we are more than just a bank. At Tradition Capital Bank, we are partners in business and in life; building dreams and futures on one simple idea: strong one-on-one relationships.

We place our people in the right seats and position our employees to do what they love. Every person and every role matters: when we function together as One Team, we achieve extraordinary results. As each other's raving fans, we reach across titles and organizational structure to encourage one another.

Here at Tradition, we believe that when people work together with shared values and an open mind, anything is possible.

Tradition is always in the making; join us in celebrating our roots and being a part of what's next.

What You Will Be Doing:

The Lead Deposit Operations Specialist is responsible for overseeing the day-to-day work of the Deposit Operations team and supporting our most complex client relationships. Ensures the team is delivering high-touch service to internal and external clients, supports the team in providing a wide range of administrative and clerical tasks, facilitating the implementation of new deposit services, and demonstrating our Core Values.

How You Will Get the Job Done:
  • Training & Development: Supervises the work of Deposit Operations and Electronic Payment Specialists team. Accountable for partnering with Operations Management to develop approach for training and development activities. Responsible for delivering training activities that promote growth and development for the staff. Ensures training promotes consistency, accuracy, and adherence to department processes and procedures. Serves as subject matter expert for the team.
  • Process and Document Management: Composes and maintains accurate documentation for both internal staff. This documentation may include but is not limited to, user guides, procedures, and workflows. Comfortable training staff on systems and processes, in addition to providing ongoing support.
  • Client Support: Actively engage in Deposit Operations phone and email accounts to provide exceptional service to the Bank's clients. Responsible for ensuring the Deposit Operations team is efficiently processing requests such as, but not limited to, checks, wire transfers, ACH transactions, and Exception Item Processing (NSF, non-post, stop payments, chargebacks) with accuracy. Assist in providing awareness of Deposit Management products to other teams within the bank.
  • Account Monitoring & Maintenance: Demonstrates strong facilitation of monitoring of system/ account activity to ensure data integrity. Maintains accordance with audit and compliance, related to all applicable Federal, State, and local regulatory requirements. Identifies, reports, and communicates changes to the department's policies, procedures, and practices.
  • Risk Mitigation and Ongoing Review: Maintains ongoing review and supports the resolution of disputes and inquiries related to existing payments, processes incoming/outgoing wires and ACH files. Helps protect bank and clients from financial loss with unwavering attention to detail.
  • Collaboration: Partners within and across teams to support client experience. Works collaboratively across teams to gather feedback and respond constructively to opportunities to enhance Deposit Operations products, services, and client experience. Maintains a strong communication within the Deposit Operations team and with teams across the Bank.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time without notice.
Requirements:
What Sets You Apart:
  • A role model for our core values: Do the Right Thing, Get Stuff Done (G.S.D.), One Team, and Give Generously
  • Demonstrated commitment to timely, defect free and caring client service
  • Knowledgeable of bank policies, procedures, and regulations
  • Is accountable for demonstrating compliance with the Bank Secrecy Act, Privacy of Consumer Financial Information and all other federal and state rules and regulations as it pertains to their position at the bank.
  • Responsibly manages increased risk /limit thresholds
  • Professional and client focused
  • Stay abreast to current trends in electronic banking (including online and mobile platforms)
  • Able to perform at a high level in a fast-paced environment
  • Flexible to change in a growing organization
  • Aptitude for problem solving
  • Demonstrate a collaborative work style and respect for others
  • Ability to read and interpret documentation such as operating and procedure manuals
  • Proficient at Microsoft Excel, Word, Outlook and PowerPoint; strong technical ability
  • Excellent verbal and written communication skills
  • An independent, quick learner
  • Demonstrate a high level of organization and attention to detail
  • Able to prioritize and manage multiple projects/tasks
  • Demonstrate a collaborative work style and respect for others
  • Demonstrate self-motivation and present a resourceful work ethic
Professional & Educational Experience You Bring:

A Bachelor's Degree from College or University and a minimum of 3-5 years of experience in banking in and a strong understanding of ACH and electronic payments processing; or equivalent combination of education and experience.

Work Environment*:

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to type, carry, handle and feel objects, reach with hands and arms, talk or hear. The employee must occasionally lift and/or move up to 25 pounds and more with assistance. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception in the window environment and the ability to adjust focus.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel may be required for this position

*The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tradition Capital Bank is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; sex; pregnancy, childbirth, and related disabilities; marital status; status with regard to public assistance; disability; genetic information; sexual orientation, off duty usage of lawful products; familial status; status as a patient enrolled in the marijuana registry program; membership or activity in a local commission; citizenship status; uniform servicemember status; and age; or any other protected class under federal, state, or local law.

PI