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Program Manager
2 months ago
Job Description
BGIS is currently seeking a Program Manager- Client Specialist to join the team in Chicago, IL.
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.
RESPONSIBILITIES
Program Management
- Completes assigned projects by utilizing appropriate resources effectively and balancing the requirements with the agreed upon strategies of the company.
- Communicate seamlessly in both reactive and proactive situations with a thorough understanding of client needs
- Resolve client issues through technical knowledge of BGIS capabilities and leveraged resources
- Establish and maintain rapport with management teams and clients to improve processes and aid in problem solving for all stakeholders
- Work cross-functionally in BGIS to ensure client satisfaction and internal growth
- Work to balance competing priorities and negotiate compromises among team and stakeholders.
- Capture all client impacting and non- client impacting events in order to become more equipped to be proactive and preventative.
- Analyze data to determine operational efficiencies for Client Management
- Provide proposals/pricing for clients, both internal and external.
- Work closely with critical environments business development and leadership to achieve success across all CE lines of business.
- Other duties as assigned.
Client Relations
- Responsible for ensuring high client communication and satisfaction.
- Works collaboratively with all other BGIS teams
- Document, manage, and appropriately escalate issues and concerns.
Communicate
- Ability to clearly explain technical information internally and externally.
- Ability to lead an efficient and well-planned meeting.
- Excellent written and verbal communication skills
REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES
- Bachelor's Degree in Business Management, Facilities Management, or equivalent field of study or equivalent work experience required.
- Three (3) years of experience in Account Management
- Lean Six Sigma certification, preferred
- SalesForce Admin skill level required
- Experience with Google Analytics and tools
- Technical writing skills
- Intermediate knowledge of Microsoft Office Suite - Word, Excel, Outlook, and Visio required.
- Excellent written and verbal communication skills required.
- Strong team building skills required.
- Professional proficiency in Spanish preferred
Physical Demands and Work Environment
- Ability and willingness to travel up to 30%.
- Physical ability to walk client sites in potentially uneven terrain.
- Provide personal transportation for meetings and job visits away from the office; reimbursed.
- Ability and willingness to work weekends, holidays, after-hours as required, and be "on call" on a 24 x 7 basis for emergency situations.
- Ability to work effectively from a home office
- Ability to sit and work on a computer for extended periods of time
Visit us online at for more information.
Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.
The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.
BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.
This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.
Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.
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