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Patient Advocate

4 months ago

Orlando, Florida, United States AdventHealth Full time

All the benefits and perks you need for you and your family:

· Benefits from Day One

· Paid Days Off from Day One

· Career Development

· Whole Person Wellbeing Resources

· Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Day

Shift: Monday- Friday 8am- 5pm

Location : 2501 North Orange Ave, Ste. 402 Orlando, FL 32804

The community you'll be caring for:

  • Join a team that provides exceptional patient-based care.
  • Collaborative teams that work together for a common goal
  • Compassionate and supportive leaders ensure work life balance for team members and providers without compromising patient care.

The role you'll contribute: (job summary)

The Patient Advocate is responsible for assisting patients in meeting their insurance requirements, scheduling and expediting necessary appointments, and discussing any questions, complaints, comments or suggestions with patients and their families. Advocates for patients in resolution of concerns and works with staff to resolve concerns and improve services.

The value you'll bring to the team:

· Serves as liaison between the insurance company, the patient and the physician and accurately communicates insurance benefits/requirements to patients.

· Responds to non-clinical questions for patients and routes all other calls correctly.

· Schedules office appointments and surgeries appropriately.

· Prepares patient charts prior to visit. Updates patient status in electronic tracking program.

· Contacts insurance company to obtain referral number or pre-certification/authorization as needed per procedure and files referrals, authorizations and clearances appropriately.

· Provides individualized support and guidance for patients and maintains timely responsiveness to patient inquiries, questions and concerns.

· Directs the patients to the appropriate specialists and vendors according to their insurance.

· Obtains and complies necessary medical records from specialists or hospital to process the referral and/or authorizations and conducts timely follow up with the insurance company regarding the status of the authorization.

· Participates in patient educational events/sessions.

The expertise and experiences you'll need to succeed:

Minimum qualifications:

  • High School graduate or equivalent is required.
  • Experience with computers required.

Preferred experience:

  • Knowledge of health care field and medical terminology preferred.
  • Must be willing to float to other FPMG practices, within reason, when patient load, vacation schedules, etc. make it necessary.
  • Demonstrates ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: AdventHealth Medical Group Central FL

Schedule: Full-time

Shift: 1 - Day

Req ID:

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.