Employee Health

1 week ago

Raleigh, North Carolina, United States Marsh McLennan Agency Full time

Employee Health & Benefits Client Support Specialist, Rx Solutions

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Client Support Specialist, Rx Solutions at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).

MMA's pharmacy specialists provide data-driven solutions and ongoing program management to help our clients improve the vitality of their pharmacy contract. Rx Solutions delivers significant savings by focusing on contract language, clinical and formulary management strategies, and employee purchasing trends. Whether the plan is carve-in or carve-out, Rx Solutions uses advanced clinical analytics to support clients with recommendations for program changes, member engagement, and savings opportunities—while striving to optimize pharmacy benefits.

A day in the life.

As our Client Support Specialist with our Rx Solutions team, you'll assist with day-to-day support for MMA clients within your assigned region. Work with PBM partners and other MMA colleagues to obtain the information necessary for our analytical team to complete the required deliverables. Additionally, ensuring the Smartsheet and other internal tracking documents remain updated with the most up-to-date client details. Our Client Support Specialist will review plan documents, assist with preparing requests for proposals and organize incoming information to support those deliverables. You will have the support of our Client Management team as you grow and learn your role. As a Client Support Specialist, you will stand in for the Client Manager regularly with carrier implementations and renewals.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

  • Bachelor's Degree or equivalent work experience
  • 1 -2 years Pharmacy Benefit Manager or Healthcare carrier experience and 2 years previous administrative level experience required
  • Strong analytical skills and proficiency with PowerPoint and Excel
  • Strong organizational skills
  • Ability to work independently.
  • Ability to manage multiple priorities and perform in a dynamic, fast-paced environment with multiple stakeholders while maintaining attention to detail.

These additional qualifications are a plus, but not required to apply:

  • 1-2 years project management or specific pharmacy implementation experience a plus
  • Basic knowledge of the pharmacy benefit market is ideal
  • Providing problem-solving, consultation, advising and interpretation of policies and regulations related to Employee Health & Benefits
  • Life & Health License or ability to obtain within 90 days of employment.

We know there are excellent candidates who might not check all these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

  • Generous time off, including personal and volunteering.
  • Tuition reimbursement and professional development opportunities
  • Flexible Hybrid work
  • Charitable contribution match programs
  • Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

Follow us on social media to meet our colleagues and see what makes us tick:

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#MMAEHB

#LI-hybrid

#MMAMID

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