Residential HVAC Service Technician

1 month ago

Northbrook, Illinois, United States tapwage Full time
AA Service Co - HVAC Service Technician


Come join one of the best and fastest growing HVAC companies in the Chicagoland area With over 50 years of experience in the Chicagoland HVAC business, our non-union company offers a wide range of HVAC services to the residential and light commercial marketplace.

We are a well-established and respected company that offers great benefits and an environment that fosters the overall growth of our team members.

Our commitment to excellence has earned us award winning recognition, and helped us to provide our employees with year round work.


Due to the on-going expansion of our customer base, we are seeking customer focused, career-minded HVAC Service Technicians looking to expand their career and find a long-term company they can call "home".

To learn more about us, visit:

In exchange for your skillset and commitment, we offer:

  • Company vehicle, gas card, cell phone, and tablet
  • 401(k) with Company Match
  • Highquality, Affordable Medical, Dental, and Vision Insurance
  • Health Savings Account with company contributions
  • Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
  • Paid Holidays
  • Paid Time Off (PTO)
  • Parental Leave
  • Tuition reimbursement
  • Special deals/Discounts on a variety of services and entertainment
  • Tool account
  • Safety shoe reimbursement
  • Family & friends discounts on services
  • Yearly Performance Reviews


As a Residential HVAC Service Technician at Central Cooling and Heating, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients.

Your technical expertise, commitment to excellence, and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers' homes.

Key Performance Indicators (KPIs) for Residential HVAC Service Technician:

  • Customer Satisfaction: Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
  • First-

Time Fix Rate:

Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.


  • Response Time: Respond to service requests within Central Cooling and Heating's defined time frame. Timely response ensures customer comfort and builds trust.
  • Service Revenue Generation: Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and crossselling additional services, products, or maintenance plans to customers during service visits.
  • Service Agreement Enrollment: Successfully enroll customers in Central Cooling and Heating's service agreements, promoting longterm customer relationships and recurring revenue.
  • Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
  • Technical Excellence: Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
  • Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
  • Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
  • Documentation Accuracy: Maintain accurate and uptodate records of service calls, work performed, and parts used in the Service Titan platform.
  • Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
  • Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
  • Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
  • Additional Duties as Assigned


Join our team and become an integral part of AA Service Co.'s commitment to exceptional HVAC services, customer satisfaction, and technical excellence.

Apply now to embark on a rewarding career journey with us

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