Regional Home Delivery Manager

Found in: beBee jobs US - 2 weeks ago


Santa Fe Springs, California, United States Crate & Barrel Full time

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.

We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as an Regional Home Delivery Manager for 3rd party locations.

The Regional Home Delivery Manager for 3rd party locations is responsible for ensuring timely and efficient delivery of goods to customers, driving and maintaining best in class customer service and home delivery standards, and developing and maintaining effective internal and external customer relationships.

This position can sit at any of the following Home Delivery Centers: Santa Fe Springs CA, Las Vegas NV, Salt Lake City UT, Portland OR, Tempe AZ, Fife WA.

A day in the life as an Regional Home Delivery Manager for 3rd party locations

Develop delivery strategies to ensure timely and efficient delivery of goods to customers and implement cost-saving measures and process improvements to streamline delivery operationsResponsible for all home delivery center operations, including staffing, home delivery, inventory management, returns processing, merchandise repair, facilities maintenance and the inbound and outbound movement of merchandiseServe as a subject matter expert in work methods, efficiency techniques and home delivery and inventory management softwareBuild and establish performance standards to hold third party vendors accountable for performance and deliverablesMeet with third party monthly to review performance and partner to identify obstacles and implement continuous improvement initiatives and effective and timely solutionsLead all aspects of performance and development of Home Delivery associates to maximize performance, ensure open communication and collaboration, and encourage professional developmentIn partnership with senior leadership, develop, communicate, execute and monitor budget KPI's in support of overall Supply Chain strategy; be accountable for multiple locations performance against budget, including weekly reporting, identifying obstacles and implementing effective plans in order to meet or exceed KPIsManage carrier claims, in-home damage claims, and chargebacks based on the contractual agreements in place with the 3PLAnalyze current delivery coverage and identify areas for improvement, including route coverage, driver performance, cube route reporting, survey and returns reportingAct as escalated liaison to resolve local home delivery issues (and store deliveries, as applicable); maintain open and effective communication between stores, distribution centers, 3PLs and the home delivery center

What you'll bring to the table...

Experience managing and developing teams to perform with a high sense of urgency and ability to shift and prioritize work to meet key deadlinesDemonstrated ability to be flexible and adaptable to changing business needs and priorities of the organizationAdvanced knowledge and experience with labor planning, budgeting, productivity and continuous improvementProven working knowledge of various warehouse management systems (JDA, Six Rivers, AS400 etc)Expertise in the "deluxing" model for how product is prepped for home delivery teamsAbility to effectively partner with cross functional groups and Third Party Logistics providers (3PL)

We'd love to hear from you if you have...

Proven proficiency in English language skills (written and verbal), basic math skills, strong interpersonal and relationship building skills, telephone presence, data entry skills, AS400 system knowledge preferredPrevious home delivery, Distribution Center, or Furniture store experience; previous management experience High school diploma/GED or equivalent; higher education in related fields a plus. Equipment certification, as needed

Minimum Starting Rate: $83,000.00 AnnuallyUp to: $110,000.00 AnnuallyPay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.


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