Technician

3 weeks ago

Edina, Minnesota, United States Presidio, Inc. Full time

SEIZE THE OPPORTUNITY TO BE A PART OF SOMETHING GREAT

Presidio is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it's our people that make the connections happen.

WHY YOU SHOULD JOIN US? You will set your career on track for outstanding achievement with a company that knows no limits. Presidio is a leading a global digital services and solutions provider focused on Digital Infrastructure, Business Analytics, Cloud, Security & Emerging solutions.

THE ROLE: Technician, Managed Services Data Protection

Job Summary:

As a Technician, Managed Services Data Protection, you will be responsible for daily administrative tasks related to our client's Data Protection (Backup and DR) environments under the direct supervision of the Data Protection Manager. The Technician will be the primary point of contact for all incidents assigned to them. The position is subject to shift work and a candidate would be expected to move to different shifts as needed. The Technician will be expected to interact with customers, peers and management via phone, IM, video, and email to ensure customer issues are resolved per contracted SLA's while documenting all actions and communication in the ticketing system, ServiceNow. This is an ideal position for an individual that is looking to gain more experience in the IT field.

Travel Requirements:

This role will be remotely based in the Edina, MN area. This position does not require any travel.

Job Responsibilities:

  • Troubleshoot and remediate backup and replication issues within our client base.
  • Contribute towards backup audit processes to ensure the health of our client's backup/DR environments.
  • Manage and respond to electronic alerts, notifications, and changes to client environments.
  • Assist with Onboarding clients into our Managed Services related to Data Protection.
  • Assist with recurring patch management related tasks to client backup/DR environments.
  • Provide remote support.
  • Provide internal IT Support as needed.
  • Provide support during off hours.
  • Documentation and article submission to the Knowledge Base.
  • Create, update and complete tickets in a timely manner.
  • Provide phone support as needed.
  • Obtain certifications and/or maintain current certifications on various products offered by Presidio.

Required Skills:

  • Administration experience with one or more of the following Backup technologies: Veeam, Commvault, Cohesity, Rubrik, Avamar, Networker
  • Experience supporting modern Microsoft Windows OS versions
  • Experience supporting Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Access, etc.)
  • Experience with modern Microsoft Servers OS versions and Active Directory administration.
  • Experience monitoring IT environments.
    • Configuring alerts
    • Responding to alerts and remediation.
  • Ability to troubleshoot general networking issues (DHCP, DNS, etc.)
  • A drive for Achievement and Effort, Adaptability/Flexibility, Attention to Detail, Analytical Thinking, Teamwork, Dependability, Initiative, Integrity, Persistence, Stress Tolerance.

Additional Desired Skills:

  • Administration experience with Disaster Recovery technologies such as: Zerto or SRM
  • Experience administering cloud services.
  • Experience with a managed services provider is a plus.
  • Experience with ServiceNow is a plus.

Education and Experience:

  • Minimum of 1+ years of experience working in IT or IT professional services industry.
  • A 2-year degree in a computer-related field is preferred.

*****

ABOUT PRESIDIO

Presidio is committed to Diversity, Equity, and Inclusion at the highest levels and has strengthened its drive to build and drive systemic DEI change process across all levels of the organization.Cultivating a culture of inclusion where the expression of all our differences are valued, celebrated, and add to our collective achievements.

Presidio is a global digital services and solutions provider accelerating business transformation through secured technology modernization. Highly skilled teams of engineers and solutions architects with deep expertise across cloud, security, networking and modern data center infrastructure help customers acquire, deploy and operate technology that delivers impactful business outcomes. Presidio is a trusted strategic advisor with a flexible full life cycle model of professional, managed, and support and staffing services to help execute, secure, operationalize and maintain technology solutions. We serve as an extension of our clients' IT teams, providing deep expertise and letting them focus on their core business. Presidio operates in 40+ US offices and offices in Ireland, London, Singapore, and India.

For more information visit:

*****

Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

To read more about discrimination protections under Federal Law, please visit:

If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to for assistance.

Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to

RECRUITMENT AGENCIES PLEASE NOTE:

Agencies/3 Parties may not solicit to any employee of Presidio. Any candidate information received from any Agency/3 Party will be considered a gift and property of Presidio, unless the Agency/3 Party is an Authorized Vendor of Presidio with an up-to-date Presidio Contract in hand signed by Presidio Talent Acquisition. No payment will be made to any Agency/3 Party who is not an Authorized Vendor, nor has specific approval in writing from Presidio Talent Acquisition to engage in recruitment efforts for Presidio.

#LI-AV1



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR c)

Presidio, Inc. is an Equal Opportunity/Affirmative Action Employer/ VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, or any other characteristic protected by applicable federal, state and local statutes, regulations and ordinances.

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