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Nonprofit Salesforce Consultant: Experience Cloud Specialist

4 months ago

Portland, Oregon, United States Idealist Consulting Full time

Are you tenacious, pragmatic, with a keen sense of humor? You just might be an Idealist.

At Idealist Consulting, we help organizations grow through Salesforce implementation, managed services, and custom application development. We are innovators and problem-solvers committed to global progressive action; delivering innovative technical solutions to empower organizations working on some of the world's most important causes and aspire to do no harm and benefit all.

As a Nonprofit Salesforce Consultant: Experience Cloud Specialist, your role will involve close collaboration with clients to offer expert implementation support, optimize systems, and provide ongoing administration.

How You'll Contribute

  • Specialize in supporting Salesforce implementation projects through Experience Cloud configuration
  • Educate, guide, and empower clients in the Idealist Way
  • Balance response times and approvals across multiple assignments
  • Plan activities from requirements to solution design using prescribed project management tools and delivery methodologies to ensure continuity in communication and project quality
  • Escalate client or consultant capacity concerns to Client Success for resolution support
  • Successfully build and nurture long-term client relationships
  • Design and implement Salesforce solutions, to meet client needs, identify opportunities for business process and system alignment and optimization
  • Facilitate discovery, through user story collection, grooming, and prioritization
  • Favor declarative functionality and architectural cohesion when solving assigned user stories
  • Ensure quality design through validation and user acceptance testing
  • Maintain baseline data integrity, hygiene, and security
  • Provide documentation to support project team cohesion as well as client understanding and ownership of their system
  • Facilitate the selection and implement third-party solutions and applications as needed
  • Stay up to date on Salesforce best practice, echo system trends, and product releases
  • Advise and train clients on product enhancements, new functionality, and adoption opportunities
  • Alert Client Success of new opportunities

Your Background Includes

  • Baseline Expectation:
  • 3+ years Salesforce administration with strong declarative design skills and the ability to deliver customer-driven solutions
  • Demonstrated expertise in handling complex and customized Experience Cloud implementations for nonprofits
  • Experience with UI related to Experience Cloud and an advanced knowledge of flows
  • Nonprofit Cloud Consultant Certification or Salesforce Administrator Certification with equivalent Salesforce for nonprofits experience
  • Excellent verbal and written communication skills including the ability to translate technical concepts to a non-technical audience
  • Ability to engage in multiple projects at one time
  • Creative and analytical thinking with a passion for solving customer problems with software solutions
  • Experience with nonprofits
  • Extra Credit:
  • Multiple Salesforce certifications
  • Experience managing projects independently or engaging in projects with technical and cross-functional components

What You Can Expect:

Communication: clear, respectful communications and expectations settingFlexibility: as a contract Consultant, you define your own availabilityCommunity: our Consultants thrive with mutual knowledge building in multiple support channels and optional monthly Consultant meetingCommon purpose: We help amplify the mission impact of nonprofits and other progressive organizations

Candidates are reviewed on a rolling basis. Role will remain open until need is fulfilled.

A Little More About Us

Idealist Consulting was founded in 2006 by returning Peace Corps volunteer Rob Jordan to help nonprofits and progressive organizations grow mission impact through technology. We're committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes.

Idealist Consulting is an equal opportunity employer. Idealist Consulting does not discriminate against individuals on the basis of race, color, gender, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin in the administration of its consulting and employment policies. We have a majority female leadership team and believe in the B Corp Declaration of Interdependence which states that businesses should aspire to do no harm and benefit all. Read our Commitment to Diversity, Equity, and Inclusion on our Ethics page.